Problems since Ignition update

Questions and discussion about PokerTracker 4 for Windows

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Problems since Ignition update

Postby alleny » Thu Aug 30, 2018 5:43 am

I've been having all sorts of problems since I downloaded the latest version of PT4 that can import hands from Ignition. I get various importing errors from the HH's not being read properly, no HUD showing up, no HUD showing up when I use the card catcher now either, and also the HH import speed is like 7h/s when before it was much faster. Honestly the previous version of PT4 worked fine for me so is there any way I can fix my problems or download the previous version of PT4?
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Re: Problems since Ignition update

Postby Flag_Hippo » Thu Aug 30, 2018 6:59 am

Please enable logging, reproduce this problem and then send your log file to us in a Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window and depending on your Windows settings it will be a text file called 'PokerTracker4' or 'PokerTracker4.log'.
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