Stop getting hands.

Questions and discussion about PokerTracker 4 for Windows

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Stop getting hands.

Postby Drainus » Fri Jul 29, 2016 5:11 am

I'm importing hands from my disk and I'm already taking 48 hours with it and I still have 30 hours remaining, but the speed is constantly slowing down, can I click 'Stop Getting Hands', reset and then start loading the remaining hands?? I'm afraid to do so after so many hands were already imported, does the whole process cancel when I do so?
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Re: Stop getting hands.

Postby kraada » Fri Jul 29, 2016 7:03 am

Clicking Stop Getting Hands does not cancel the import - the imported data will stay in your database, and if you want to import more hands you'll certainly be able to do so.
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Re: Stop getting hands.

Postby Drainus » Sat Jul 30, 2016 1:02 pm

Is there any particular operation I should do after importing the whole database? what does rebuild cache actually do?
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Re: Stop getting hands.

Postby WhiteRider » Sat Jul 30, 2016 4:31 pm

You don't need to do anything manually - the cache will be updated automatically as part of the import.
Normally the cache doesn't need to be rebuilt manually unless a problem occurs and you're experiencing slow performance, and even then it's best to contact support first. For more information on what the cache is for see this guide.
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Re: Stop getting hands.

Postby Drainus » Sun Jul 31, 2016 1:50 am

'Tune PostgreSQL' doesnt work now, I get 'Automatic tuning failed.' message and that's all.
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Re: Stop getting hands.

Postby WhiteRider » Sun Jul 31, 2016 3:20 am

Are things working OK other than that?
What version of PostgreSQL do you have installed? (It should say in the bottom right corner of the Database Management window.)
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Re: Stop getting hands.

Postby Drainus » Sun Jul 31, 2016 9:19 pm

Postgresql 9.5.3. The HUD lags a little bit, sometimes takes 2-3 hands to even load it up, my previous database was even larger and it didnt lag this way, this one is 47gb, previous one was 55gb.
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Re: Stop getting hands.

Postby Drainus » Mon Aug 01, 2016 7:41 am

should I reinstall to 9.3 again ???
Drainus
 
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Re: Stop getting hands.

Postby kraada » Mon Aug 01, 2016 7:45 am

Please restart PT4 using the logging enabled link on your Start Menu, click Get Hands While Playing and play for a few hands until the HUD shows. Then report this issue via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder.

Once we have your log we'll be in a much better spot to tell you exactly what's going on here and what steps to take.
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Re: Stop getting hands.

Postby Drainus » Mon Aug 01, 2016 1:19 pm

If I just reinstall postgresql to 9.3 version, will I have to restore database again or just change directories and the db will open in 9.3 too?
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