Bug with hud profile

Questions and discussion about PokerTracker 4 for Windows

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Bug with hud profile

Postby ZZMidway » Sat Aug 01, 2015 11:39 am

http://i61.tinypic.com/21brxn4.jpg

http://i62.tinypic.com/mmbry0.jpg

I played at .ES (SPAIN) at 4 sites of poker and i experimented problems only with one with the replayer: IPOKER.ES.
The replayer of 6max IPOKER.ES match with propokerhud(for HU) instead my usually hud(another premium addon). With all the other sites(stars,party,888poker) is ok.

At propokerhud said:
If the HUD works fine with every other site and doesn´t work with ipoker.es then this seems to be a PokerTracker issue.


Any solution?
ZZMidway
 
Posts: 8
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Re: Bug with hud profile

Postby WhiteRider » Sat Aug 01, 2015 1:10 pm

iPoker do not specify table size in their hand histories so make sure that you have the 'Automatically Apply Treat As' option enabled in Configure > Sites & Import Options > Preferences so that iPoker hands are tagged as 6-max when they are imported. The lack of table size in the stake is the most likely cause for the profile definition not being recognized.
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Re: Bug with hud profile

Postby ZZMidway » Sun Aug 02, 2015 8:03 am

Unfortunately I have it enabled :cry: .

Anything else?
ZZMidway
 
Posts: 8
Joined: Fri Jun 15, 2012 11:12 am

Re: Bug with hud profile

Postby WhiteRider » Sun Aug 02, 2015 8:11 am

Please attach the full original hand history file for one of these sessions to a Support Ticket with a link to this thread and we'll check it out for you.

By default the original hand history files will have been moved to the Processed folder, which you can access via File > Open User Data Folder in the PT4 menu.
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Re: Bug with hud profile

Postby ZZMidway » Sun Aug 02, 2015 7:52 pm

OK i made it, another question please.

Are there any possibility of use the HU HUD for 6max when there is only 2 players left ?

It would be marvellous, but i think there isn't implemented now ?
ZZMidway
 
Posts: 8
Joined: Fri Jun 15, 2012 11:12 am

Re: Bug with hud profile

Postby WhiteRider » Mon Aug 03, 2015 3:16 am

Profiles won't switch automatically when the number of players change, but you can change it manually for a single table using the PT-icon menu.
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