Can't set HUD to recognize preferred seat

Questions and discussion about PokerTracker 4 for Windows

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Can't set HUD to recognize preferred seat

Postby anake5566 » Tue Sep 11, 2012 6:01 pm

Hello, I'm playing zoom poker on pokerstars (6-max, italian version). Everything works well except the preferred seat option. I tryed to set it in order to visualize the HUD in the correct position, but at each hand the label move to a different position. I attach an image with preferred seat option. Is there something wrong in my setup?
P.S. I'm using the trial version (to test it before upgrade from PT3), is this in some way related to the problem? I've seen some limitation with trial version
Edit: I use last beta version (4.05)
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Immagine2.png
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Re: Can't set HUD to recognize preferred seat

Postby kraada » Tue Sep 11, 2012 6:16 pm

I believe that is Seat 3, not Seat 4.
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Re: Can't set HUD to recognize preferred seat

Postby anake5566 » Tue Sep 11, 2012 6:33 pm

kraada wrote:I believe that is Seat 3, not Seat 4.


Yes you are right, I tryed also seat 3 but it doesn't work, at each hand places change
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Re: Can't set HUD to recognize preferred seat

Postby kraada » Tue Sep 11, 2012 6:39 pm

That definitely should not be happening.

Please restart PT4 using the Logging Enabled link on your Start Menu and reproduce this problem. Then please send us the PokerTracker4.log file via a support ticket so that we can investigate this further for you. You can find this file by clicking File -> Open User Data Folder in the main PT4 window. The file we need is the text file called PokerTracker that's in the folder that appears.
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Re: Can't set HUD to recognize preferred seat

Postby paolino76 » Wed Sep 12, 2012 4:58 pm

Same problem for me on Zoom Pokerstars.it tables.
My HUD is correctly positioned, but for other players it seems random.

P.S.: I'm using v4.05 beta, no trial
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Re: Can't set HUD to recognize preferred seat

Postby anake5566 » Wed Sep 12, 2012 5:10 pm

I opened a ticket, I'll report here any useful answer
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Re: Can't set HUD to recognize preferred seat

Postby togu » Thu Sep 13, 2012 11:51 am

paolino76 wrote:Same problem for me on Zoom Pokerstars.it tables.
My HUD is correctly positioned, but for other players it seems random.

P.S.: I'm using v4.05 beta, no trial





Same problem here.
v 4.04.1
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Re: Can't set HUD to recognize preferred seat

Postby kraada » Thu Sep 13, 2012 3:36 pm

The more tickets we can get on this issue the better; please open tickets for your situation if you do not already have one.
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Re: Can't set HUD to recognize preferred seat

Postby WhiteRider » Sat Sep 15, 2012 1:23 pm

togu wrote:
paolino76 wrote:Same problem for me on Zoom Pokerstars.it tables.
My HUD is correctly positioned, but for other players it seems random.

P.S.: I'm using v4.05 beta, no trial





Same problem here.
v 4.04.1

Please update to v4.05 - there was a fix which affects this.

PT4 Download Page
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Re: Can't set HUD to recognize preferred seat

Postby kin8 » Tue Sep 18, 2012 5:31 am

WhiteRider wrote:
togu wrote:Please update to v4.05 - there was a fix which affects this.

PT4 Download Page


I have the v4.05 trial and i have the same problem. Are you trying to fix the problem?
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