Problems recently with hand grabber

Support for the Ignition, Bovada and Bodog Hand Grabber

Moderators: WhiteRider, Flag_Hippo, Moderators

Re: Problems recently with hand grabber

Postby Flag_Hippo » Fri Sep 15, 2023 5:33 am

dracki wrote:I can see my hand histories getting pulled but no HUD on my tournament.

Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Click 'Play Poker -> Get Hands While Playing' before you start Ignition. Take a seat at a table and if you then have any problem with having a HUD not appearing then take a screenshot and send that to us with your Ignition support bundle:

Guide: Creating an Ignition Hand Grabber Support Bundle
Flag_Hippo
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Re: Problems recently with hand grabber

Postby juangv » Sat Oct 14, 2023 9:16 am

Hi, when i get internet disconected, the hud stops working after im back, if i reset the hand grabber through PT, then i get the message that i need to reset bodog and PT, but i dont want that as i would loose the tables. Is there any fix to this?
Also, when i do Stop getting Hands, the program freezes and i have to close the program through ctrl alt supr. I have 4.17.10
Thanks!
juangv
 
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Re: Problems recently with hand grabber

Postby WhiteRider » Sat Oct 14, 2023 11:29 am

The Ignition Hand Grabber should reconnect to Ignition after an internet disconnection so if you see this again please create an Ignition Hand Grabber Support Bundle and attach it to a Support Ticket. Please make a note of the time when it disconnected/reconnected.

Bear in mind that you will need to wait for a complete hand to be dealt and played out before a new history will be imported and for the Hud to update.
We have seen some cases where the Hud will attach to the wrong table after a disconnection like that so if you see that please also let us know and attach a support bundle.
Thanks.
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