IGNITION HUD NOT WORKING STILL

Support for the Ignition, Bovada and Bodog Hand Grabber

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IGNITION HUD NOT WORKING STILL

Postby fat jo 087 » Thu Aug 24, 2023 6:59 pm

Hello, my HUD and Tracker now both consistently don't work at all for my cash game tables on Ignition. These problems started a week and a half ago at first with just the HUD occasionally not working. Now the tables aren't even being recognized at hall and the HUD never appears. I know others have had similar issues for a while now. Any update on when this will be resolved?
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Re: IGNITION HUD NOT WORKING STILL

Postby mcliff21 » Thu Aug 24, 2023 7:18 pm

yes i got same issues, yesterday i rebuilt my cache and it seemed to fix the issue, but that was short lived. today cant get it to work at all
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Re: IGNITION HUD NOT WORKING STILL

Postby xspacecowboy » Thu Aug 24, 2023 10:44 pm

mcliff21 wrote:yes i got same issues, yesterday i rebuilt my cache and it seemed to fix the issue, but that was short lived. today cant get it to work at all


same here :/
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Re: IGNITION HUD NOT WORKING STILL

Postby gideon34 » Fri Aug 25, 2023 3:03 am

Yep - now it's not working at all. Totally sucks - I just had my subscription renewed about 3 weeks ago and then this crap starts happening...
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Re: IGNITION HUD NOT WORKING STILL

Postby Flag_Hippo » Fri Aug 25, 2023 6:19 am

There is another thread on this - please refer to this update posted yesterday.
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Re: IGNITION HUD NOT WORKING STILL

Postby APerfect10 » Fri Aug 25, 2023 6:20 am

We have just pushed out an initial fix which resolves the majority of the Ignition Hand Grabber issues related to the recent Ignition/Bovada/Bodog update. Please restart PokerTracker 4 and you will automatically receive the update.

This version is not perfect; however, it should work vastly better than the previous version. There are still some smaller issues such as with generating some Zone Poker hands, etc.

If you encounter an issue and/or are still having problems after today's update; please go to PokerTracker -> Apps -> Ignition Hand Grabber -> Status. In the Status window, click the 'Gear' icon and select 'Create Support Bundle'. Save this file to your computer and then please send it to us via a support ticket.

We remain committed as our number one priority on fixing these outstanding issues as quickly as possible; however, we need your help by sending us your Ignition Hand Grabber support bundles to cross the finish line.

Best regards,

Derek
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