APerfect10 wrote:August 24, 2023 Update
We are aware that the recent Ignition/Bovada/Bodog update has caused the Ignition Hand Grabber to either no longer function or function intermittently. Resolving this issue is our number one priority. While we have made good progress towards a solution, we do not have a fix available yet. We hope and expect a fix to be available very soon!
If you are having trouble with the Ignition Hand Grabber due to these recent updates, please contact support and we will extend your license, free of charge, for much longer than the amount of time the software was not functioning properly.
We sincerely apologize for the amount of time it has taken to get a fix pushed out. As I mentioned, it is currently our number one priority to resolve. The Ignition Hand Grabber requires very advanced programming techniques that only a small number of developers have the knowledge to do that work. August is the month that many people want to take vacations and typically that works great since this is typically our slowest part of the year. Unfortunately, as soon as our lead Ignition Hand Grabber developer left for vacation is when Ignition pushed out an update. We had no one left on staff who had the knowledge or tools available to properly troubleshoot and fix the issue.
We have all been back in the office for a few days now and working on a fix has been our number one priority. We'll get a fix pushed out ASAP!
In the future, we are going to make sure that at least one developer is available at all times with the knowledge and tools available to fix Ignition Hand Grabber issues so that we do not ever experience such a long down time again.
I sincerely apologize for the delay and appreciate your patience and understanding.
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