some hands aren't importing since .37 update

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some hands aren't importing since .37 update

Postby akiba » Fri Oct 22, 2021 3:52 am

Since update, not all my hands are being imported. I'm getting this error in the import window.

Error: Ignition: Invalid initial stack. (Hand #4129631974) (Line #177)

My numbers at chico look a bit suspicious but I haven't found any chico errors yet.
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Re: some hands aren't importing since .37 update

Postby Flag_Hippo » Fri Oct 22, 2021 1:28 pm

Can you please send this hand history sample to us in a Support Ticket. If you need to revert to PokerTracker v4.15.36 you can download that from here.
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Re: some hands aren't importing since .37 update

Postby combosupreme » Tue Jan 11, 2022 1:30 pm

Hello,
Was there any resolution on this? I still see this error in .38 for some hands in cash games.
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Re: some hands aren't importing since .37 update

Postby Flag_Hippo » Tue Jan 11, 2022 1:37 pm

The files the OP sent didn't generate any errors and they never followed up further with us. If you have a problem then please enable logging via 'Configure > Options', restart PokerTracker 4 and then import from your files. Next send your log file and hand history sample to us in a Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.
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Re: some hands aren't importing since .37 update

Postby seanmp22 » Sat Jan 22, 2022 9:32 pm

I've been getting that import error sometimes as well and as far as I can tell it's when a hand starts with a player at the table with a starting stack of $0. Say a player busts on the previous hand and doesn't have auto-rebuy turned on; the next hand the log will have them at the table with a starting stack of $0 and the hand won't import. I was able to fix individual instances of this by editing the log to show the starting stack of the $0 player to something greater than $0, saving the file, and then re-importing it. But hopefully this helps you fix the problem going forward because if I wasn't paying attention then my results graph would be off by multiple buy-ins. I'll submit my log file now for you guys to check out.
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Re: some hands aren't importing since .37 update

Postby Flag_Hippo » Sun Jan 23, 2022 6:22 am

This issue has been reported to the development team to be fixed. I don't see any Support Ticket submitted from your account but if you open one we can send you a notification when a fix is available.
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Re: some hands aren't importing since .37 update

Postby seanmp22 » Sun Jan 23, 2022 11:26 am

My apologies, a portion of my log file has now been submitted. --- > Ticket #722491
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