Spin N Go missing hands

Support for the Ignition, Bovada and Bodog Hand Grabber

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Spin N Go missing hands

Postby olliepower21 » Wed Dec 06, 2023 3:59 pm

Hi,

I noticed that handgrabber is missing some hands in ignition spin n go's. As you can see here, I win the tournament, but there is a hand missing where I stack a player. If you watch the replay, my stack magically doubles (probably the missing hand). Happy to submit logs/HH whatever. I'm scared this is happening more often than just once so i want to get it fixed.
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Re: Spin N Go missing hands

Postby Flag_Hippo » Thu Dec 07, 2023 6:55 am

When this happens please go to 'PokerTracker -> Apps -> Ignition Hand Grabber -> Status'. In the Status window, click the 'Gear' icon and select 'Create Support Bundle'. Save this file to your computer and then attach it to a Support Ticket here so we can follow up on this with you.

Guide: Creating an Ignition Hand Grabber Support Bundle
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