Is Ignition shadow banning Hand Grabber???

Support for the Ignition, Bovada and Bodog Hand Grabber

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Is Ignition shadow banning Hand Grabber???

Postby zooroaster » Thu Sep 28, 2023 10:09 pm

I know this isn't necessarily a PT4 issue but has anyone else had this happen to them?

I get 4 tables running and have the Table Grabber up and running. Within 15 minutes to ~ an hour of play, all 4 tables get an alert from Ignition of the client trying to reconnect to server (or internet ?). I never get kicked but go back to tables. However at this point, the Hand Grabber stops importing hands and is useless unless I shut down the client and open it up again and wait for however long before I get the reconnect message again. It seems to only "reconnect" if I have the Hand Grabber importing. Its almost like it is detecting it and booting it off.

Am I the only one this is happening to?

Thanks.
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Re: Is Ignition shadow banning Hand Grabber???

Postby 80GradeScrewball » Fri Sep 29, 2023 12:34 am

i had that happen earlier this week right now i cant get it to record any hands
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Re: Is Ignition shadow banning Hand Grabber???

Postby WhiteRider » Fri Sep 29, 2023 3:21 am

Unfortunately the problem after Ignition disconnects is a known issue at the moment. What we're seeing is that hands continue to be generated but the Hud no longer updates.
The development team are working to resolve this now.
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Re: Is Ignition shadow banning Hand Grabber???

Postby cflinkman » Sat Sep 30, 2023 12:50 am

yes, same thing happening here...also shutting down all tables in some instances when I open a lobby to "take my seat" when I have to close and re-open a table where the grabber hasn't loaded, this also crashes all tables but keeps the client open. I have to close and reboot and reopen all tables, as well as lose any hand grabbing info on all tables.
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Re: Is Ignition shadow banning Hand Grabber???

Postby tournik » Sat Sep 30, 2023 4:50 pm

This has also been happening to me for about a week. Quick disconnect on Ignition side and then PT is simply unusable. It now happens every time I have PT open for an Ignition session.

It has made PT unusable on Ignition. When I do reopen Ignition without PT running, it does not disconnect at all and runs smoothly. Either there is a bug between the two at the moment or Ignition is actively trying to ban using PT. Very frustrating.
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Re: Is Ignition shadow banning Hand Grabber???

Postby zooroaster » Sun Oct 01, 2023 10:38 am

WhiteRider wrote:Unfortunately the problem after Ignition disconnects is a known issue at the moment. What we're seeing is that hands continue to be generated but the Hud no longer updates.
The development team are working to resolve this now.


Thank you for acknowledging this WhiteRider. Does Pokertracker know why the client goes into reconnect mode seemingly only when hand grabber is running?
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Re: Is Ignition shadow banning Hand Grabber???

Postby jmier94 » Mon Oct 02, 2023 1:19 am

also happening to me, re-connecting message appears and all hands stop being tracked from that point onward.
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Re: Is Ignition shadow banning Hand Grabber???

Postby waltonjb » Tue Oct 03, 2023 1:40 am

I haven't had a chance to play Ignition since I posted recently but I had tried all the standard stuff and was seeing this, too.
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Re: Is Ignition shadow banning Hand Grabber???

Postby Rtsrman3911 » Tue Oct 03, 2023 8:04 pm

Put me down for another user that has the exact same thing happening that everyone else has had happening.
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Re: Is Ignition shadow banning Hand Grabber???

Postby waltonjb » Tue Oct 03, 2023 9:49 pm

Ignition Social Freeroll didn't show any stats for the HUD but all stats present in the app. I was too busy busting out (TT to AA) to pull a support package. ACR working fine cash and tourney.
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