Problems recently with hand grabber

Support for the Ignition, Bovada and Bodog Hand Grabber

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Problems recently with hand grabber

Postby Mischief » Fri Aug 11, 2023 8:43 pm

Essentially it will be working fine when I first start using it however at some point in changing tables it will not connect with the newest tables however it will still be grabbing from the existing tables. However if I close the tables that are working, any new tables will not work. I have to restart my computer in order for it to start working again. Incredibly frustrating, I have tried rebuilding cache, making a new database, reverting to 4.17 etc however nothing has worked. Anyone having a similar issues?
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Re: Problems recently with hand grabber

Postby mickyg » Fri Aug 11, 2023 9:42 pm

Yes experiencing the same.
It is even missing some hands, but displaying the HUD on some tables... where as usually if the HUD was displayed, it caught everything.

Unfortunately downloading hands from iggy and manual import is more reliable but time cons
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Re: Problems recently with hand grabber

Postby MaraBrank » Fri Aug 11, 2023 11:13 pm

I have the problem that it doesn´t work at all, had same problem as you yesterday, but today its just not working.
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Re: Problems recently with hand grabber

Postby mickyg » Sat Aug 12, 2023 12:45 am

yep i restart everything, now same as u not working...
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Re: Problems recently with hand grabber

Postby Flag_Hippo » Sat Aug 12, 2023 5:51 am

Currently we haven't been able to reproduce this issue and it's working for us so please enable logging via 'Configure > Options' and close PokerTracker 4 and your Ignition software. Launch PokerTracker 4 and Ignition again and then start 'Get Hands While Playing'. Play a few hands at a single Ignition table and take a screenshot of the table. When you sit out (but before you stop the import) generate an Ignition Hand Grabber support bundle and a PokerTracker 4 support bundle and attach both to a Support Ticket along with the screenshot:

Guide: Creating an Ignition Hand Grabber Support Bundle

Guide: Creating a PokerTracker 4 Support Bundle
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Re: Problems recently with hand grabber

Postby Mischief » Sat Aug 12, 2023 8:09 pm

Generally it only stops working an hour or two into a session. Should I send the support bundle soon after it happens?
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Re: Problems recently with hand grabber

Postby mickyg » Sat Aug 12, 2023 11:07 pm

worked ok today

but pt4 did something weird, when I won a hand, with a side pot, it only gave me the net profit from one of the pots, and not the combined pot...

unfortunately with these issues, PT for ignition will serve as a guide in database sense, and i am happy the most valuable tool , the hud is working fine

i will continue to download HH for actual stats

can anyone tell me how to save like 60+ .txt files at once to the same location?

ty all and to PT4 for always replying promptly
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Re: Problems recently with hand grabber

Postby mickyg » Sat Aug 12, 2023 11:17 pm

This is the hand with the side pot. Even in the session worm graph, it showed 11 $ net increase to the session, not the amount in BB won, when player ending "db" w/ TQ start the hand with 80bb which is $20
Attachments
kk hand side pot.jpg
This is the hand with side pot
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Re: Problems recently with hand grabber

Postby donkhubris » Sun Aug 13, 2023 1:01 am

Similar issue past few days. Sometimes it's logging hands sometimes it's not. When I open new tables it's often not detecting them though if i reopen Pokertracker while tables are still open, it detects they're there but can't log them which is normal. Once I close the tables and open new ones it's not even detecting that they're there.
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Re: Problems recently with hand grabber

Postby Flag_Hippo » Sun Aug 13, 2023 4:57 am

Mischief wrote:Generally it only stops working an hour or two into a session. Should I send the support bundle soon after it happens?

As long as logging is enabled then take a screenshot and create the support bundles when the issue occurs which you can then send to us after your session.
mickyg wrote:This is the hand with the side pot. Even in the session worm graph, it showed 11 $ net increase to the session, not the amount in BB won, when player ending "db" w/ TQ start the hand with 80bb which is $20

Can you please attach this hand history file to a Support Ticket. Thank you.
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