Ignition HUD Not Working Consistently

Support for the Ignition, Bovada and Bodog Hand Grabber

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Ignition HUD Not Working Consistently

Postby SpenceDawg » Mon Mar 14, 2022 12:27 am

My HUD has been really wonky on ignition lately. Often it does not recognize the table at all. Sometimes instead of giving a player's number it gives me Player 1 (when it's player 449, for example). If I get table changed the HUD often stops working. I frequently have to sign out of a table and back in and hope the HUD picks it up. I've been able to find no ryhme or reason for why it works sometimes but not others.

Pls advise.

PS I'm running windows.
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Re: Ignition HUD Not Working Consistently

Postby bmoney3583 » Mon Mar 14, 2022 1:05 am

Having the same exact issue.
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Re: Ignition HUD Not Working Consistently

Postby Flag_Hippo » Mon Mar 14, 2022 5:29 am

Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then if you have any issue create a support bundle and attach that to a Support Ticket. The support bundle is created via 'File -> Create Support Bundle' but if you are not seeing that menu option you should update to the latest version of PokerTracker 4.
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Re: Ignition HUD Not Working Consistently

Postby tollgate » Wed Mar 23, 2022 11:21 pm

has this problem been fixed yet? im having the same problem still. will try and do this logging thing and send u a support ticket today
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Re: Ignition HUD Not Working Consistently

Postby tollgate » Wed Mar 23, 2022 11:31 pm

ok have sent ticket with support bundle hopefully i have done it all correctly
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Re: Ignition HUD Not Working Consistently

Postby Flag_Hippo » Thu Mar 24, 2022 5:39 am

Thank you for your support bundle and a technician will be replying to you when that's been looked at.
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Re: Ignition HUD Not Working Consistently

Postby tmrvn » Thu Aug 24, 2023 12:23 am

I’m having this issue too. My HUD simply won’t show up and no hands are being tracked—I have a support bundle created but who do I send this to? I’m really confused.
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Re: Ignition HUD Not Working Consistently

Postby Flag_Hippo » Thu Aug 24, 2023 6:00 am

There is another thread about this in this forum - the development team are investigating what changed in the revent Ignition updates. Please open a Support Ticket if you would like to receive a notification when the fix is pushed out.
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