No information on cashgame

[zdubit]

Hi Pokertracker

I have now been using pokertracker 4 for a while in tourneys. That's been working fine.
However, since i recently started playing cashgame, it perplexes me, that i can't seem to get any information on anyone. I am getting hands, but i cannot recieve information on other players

Might anyone know anything about this subject?

Thank you

[kraada]

What site are you playing at?

[zdubit]

pokerstars

[kraada]

That's very strange. Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder.