New update messes up HUD mouse hover option

A special forum dedicated to our PT4 for Mac OS X users

Moderators: WhiteRider, kraada, Flag_Hippo, morny, Moderators

New update messes up HUD mouse hover option

Postby Saluuuce » Tue Dec 26, 2023 7:51 pm

I play on Winamax and, as the title suggests, since I updated to v4.17.12.1, the HUD’s opacity will not change when I hover the mouse over it. I tried changing the setting a few times during my session, hitting the apply button, but nothing happened. I can have it completely solid, but not transparent. Anyone else having the same issue?
Saluuuce
 
Posts: 9
Joined: Thu Jan 29, 2009 11:03 am

Re: New update messes up HUD mouse hover option

Postby Flag_Hippo » Wed Dec 27, 2023 7:51 am

I haven't seen any other reports so please open a Support Ticket so we can follow up on this with you:

Tutorial: Reporting A Problem
Flag_Hippo
Moderator
 
Posts: 14627
Joined: Tue Jan 31, 2012 7:50 am

Re: New update messes up HUD mouse hover option

Postby Saluuuce » Fri Dec 29, 2023 6:40 am

Thank you for your answer. I filed a ticket and am waiting for an answer. In the meantime, do you think it could be possible to revert to the previous version of the software? Everything worked fine for me before and the HUD is currently unusable, which is very disadvantageous..
Thank you again for your help.
Saluuuce
 
Posts: 9
Joined: Thu Jan 29, 2009 11:03 am

Re: New update messes up HUD mouse hover option

Postby Flag_Hippo » Fri Dec 29, 2023 7:31 am

The previous version of PokerTracker 4 can be download from here.
Flag_Hippo
Moderator
 
Posts: 14627
Joined: Tue Jan 31, 2012 7:50 am

Re: New update messes up HUD mouse hover option

Postby Saluuuce » Fri Dec 29, 2023 9:55 am

Flag_Hippo wrote:The previous version of PokerTracker 4 can be download from here.

Thanks!!!
Saluuuce
 
Posts: 9
Joined: Thu Jan 29, 2009 11:03 am

Re: New update messes up HUD mouse hover option

Postby peraut » Mon Jan 08, 2024 7:02 pm

I wonder why are not more people complaining about this. I have the same issue after the update. I am using pokerstars and can't manage that the mouse hover works right.
Using MacBook Pro 2023 M2 RAM 64GB.
peraut
 
Posts: 3
Joined: Sun Oct 13, 2019 7:33 am

Re: New update messes up HUD mouse hover option

Postby Flag_Hippo » Tue Jan 09, 2024 7:03 am

To have a lower opacity on the HUD then 'Lower Opacity Until Mouse Over' needs to be enabled in 'HUD -> Edit HUD Profiles' on the specific HUD profile that is being used on the table. When you open the HUD Profile Editor and select the correct HUD Profile is this option enabled or not? If it's not enabled you may be experiencing a known issue where if you change the 'lower opacity on mouse-over' setting ONLY in the Hud Profile Editor on macOS then the change is not saved. If that is what's happening here then try changing another setting at the same time when editing the HUD Profile then the 'lower opacity' option should also get saved. If the setting is saved correctly then please open a Support Ticket so we can follow up on this with you:

Tutorial: Reporting A Problem
Flag_Hippo
Moderator
 
Posts: 14627
Joined: Tue Jan 31, 2012 7:50 am

Re: New update messes up HUD mouse hover option

Postby peraut » Tue Jan 09, 2024 11:29 am

Hi, thanks for the answer, I tried everything, all the settings, in the right hud-profile, as you are explaining, Nothing did work.
I installed the old version and everything is fine again.
peraut
 
Posts: 3
Joined: Sun Oct 13, 2019 7:33 am

Re: New update messes up HUD mouse hover option

Postby Ventilatorrr » Thu Jan 11, 2024 5:38 am

We are aware of the problem and the development team is already working on a fix, which should be released soon.
Ventilatorrr
Moderator
 
Posts: 3
Joined: Sun Jul 19, 2015 12:39 pm

Re: New update messes up HUD mouse hover option

Postby Ventilatorrr » Thu Jan 11, 2024 7:12 am

This issue has been now resolved. You can download the latest macOS build that includes a fix for this problem from here: https://www.pokertracker.com/products/PT4/download.php?file=PT-Install-v4.17.12.2.dmg
Ventilatorrr
Moderator
 
Posts: 3
Joined: Sun Jul 19, 2015 12:39 pm

Next

Return to PT4 for macOS

Who is online

Users browsing this forum: No registered users and 3 guests

cron