PokerTracker 4 not responding

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PokerTracker 4 not responding

Postby Goldstone1 » Tue Dec 27, 2022 5:40 pm

Hi there,

I have a problem with PokerTracker 4. It is not possible for me to open the application. I've tried everything but nothing seems to help.

I already have uninstalled PostgreSQL and reinstalled the new version of it. However, nothing changed I can still not use the PokerTrack.

Does anyone have an idea?

Thank you
Attachments
App not working.png
Goldstone1
 
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Re: PokerTracker 4 not responding

Postby Flag_Hippo » Wed Dec 28, 2022 2:45 am

Do this with PokerTracker 4 closed down:

Open the Security & Privacy window in System Preferences.
Choose Accessibility on the left.
Click the lock in the bottom left to make changes, if required.
Select PokerTracker 4 and click the "-" (minus) below to remove the permission.

Then try starting PokerTracker 4 again. If that doesn't change anything please press/hold the 'Alt/Option' key while starting PokerTracker 4 to enable logging, reproduce the issue and then attach your log file to a Support Ticket:

\Users\{Mac Login}\Library\Application Support\PokerTracker 4\Logs\PokerTracker4.log
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Re: PokerTracker 4 not responding

Postby ntgale » Fri Dec 30, 2022 12:03 pm

It doesnt help
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Re: PokerTracker 4 not responding

Postby Flag_Hippo » Fri Dec 30, 2022 1:26 pm

Please press/hold the 'Alt/Option' key while starting PokerTracker 4 to enable logging, reproduce this issue and then attach your log file to a Support Ticket where a technician can follow up on this with you:

\Users\{Mac Login}\Library\Application Support\PokerTracker 4\Logs\PokerTracker4.log
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Re: PokerTracker 4 not responding

Postby kintull » Thu Jul 27, 2023 6:52 pm

I had the same problem, I started PokerTracker 4 with the Option button which enabled logging. I opened the terminal and found that logs were saying something about connection problems.

I had VPN running, so I turned it off and Poker Tracker started working. This might help someone.

But checking the logs definitely helped.
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Re: PokerTracker 4 not responding

Postby achudiak » Sun Jul 30, 2023 1:40 pm

I had this issue and completed all the steps listed in this thread and it worked for me..
https://www.pokertracker.com/forums/vie ... 4&t=102970
Thanks all
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