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POP UP AT THE TABLE

PostPosted: Wed Dec 06, 2023 2:06 am
by TroyLee1990
Where can i fix that popup at the table staying under my name?
Now is other player name under mine name and is very frustrating.
Can you please help to solution to my problem.

Thank you

Re: POP UP AT THE TABLE

PostPosted: Wed Dec 06, 2023 5:41 am
by Flag_Hippo
Thanks but this doesn't sound like you are referring to a popup. Popups do not stay on the table - they only appear when you click on the HUD. Do you mean the HUD is in the wrong place?

Basic HUD Guide

On what poker site is this? Are your hands importing correctly into PokerTracker 4? If necessary please attach a screenshot here or privately in a Support Ticket so we can see what you are seeing.

Re: POP UP AT THE TABLE

PostPosted: Wed Dec 06, 2023 6:21 am
by TroyLee1990
Yes that is right hud at the table, where can I fix this, that the hud is staying at the same time under my name, not pumping up around the table.

Re: POP UP AT THE TABLE

PostPosted: Wed Dec 06, 2023 1:25 pm
by Flag_Hippo
Thanks but you haven't answered my questions. On what poker site is this? Are your hands importing correctly into PokerTracker 4? Without further information on where you play I cannot be more specific but please check the poker site is configured correctly with PokerTracker 4:

Site Configuration Guide

With regards to whatever site you are on you will also need to check that any preferred seat settings are setup in your poker site are also configured in PokerTracker 4:

Guide: Preferred Seating