Error updating DB after most recent update

Questions and discussion about PokerTracker 4 for Windows

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Error updating DB after most recent update

Postby VCardKiller » Thu Jun 18, 2020 11:47 am

Hi,

I installed newest version of PT4 today and it asked to update DB. I tried to let it run and got an error message at the end? Has anyone else experienced this? Would it be possible to downgrade to the previous version? 4.15.21?
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Re: Error updating DB after most recent update

Postby javegam » Thu Jun 18, 2020 12:01 pm

Im having the same problem attached the error message, due this right now PT4 is useless and i cannot play. Please Help
Attachments
errors.png
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Re: Error updating DB after most recent update

Postby VCardKiller » Thu Jun 18, 2020 12:03 pm

Getting exact same issue!! At least I am not alone. Mods should be able to help. Ty for replying :)

https://gyazo.com/a6abbb5e3ea4e1b6baae919beef96533
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Re: Error updating DB after most recent update

Postby javegam » Thu Jun 18, 2020 12:29 pm

Do you have premium Huds/Pop ups?
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Re: Error updating DB after most recent update

Postby VCardKiller » Thu Jun 18, 2020 12:31 pm

javegam wrote:Do you have premium Huds/Pop ups?


yes and you?
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Re: Error updating DB after most recent update

Postby javegam » Thu Jun 18, 2020 12:35 pm

yes, i think is something related with that, not sure what neither why , i might be wrong
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Re: Error updating DB after most recent update

Postby VCardKiller » Thu Jun 18, 2020 12:37 pm

javegam wrote:yes, i think is something related with that, not sure what neither why , i might be wrong


well if that's the case you will need to delete addons in directory folder. I did it before but gonna wait to see what mod says. I would just rather downgrade
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Re: Error updating DB after most recent update

Postby Flag_Hippo » Thu Jun 18, 2020 1:45 pm

So we can find investigate this please enable logging, reproduce this issue and send us your log files in a Support Ticket:

Guide: How to Create & Submit a PokerTracker4.log File

In the meantime you should be able to create a new database and import some of your most recent hands. While I don't recommend downgrading you can download PokerTracker v4.15.21 from here.
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Re: Error updating DB after most recent update

Postby javegam » Thu Jun 18, 2020 2:59 pm

Flag_Hippo wrote:So we can find investigate this please enable logging, reproduce this issue and send us your log files in a Support Ticket:

Guide: How to Create & Submit a PokerTracker4.log File

In the meantime you should be able to create a new database and import some of your most recent hands. While I don't recommend downgrading you can download PokerTracker v4.15.21 from here.



Sent the ticket.Creating a new DB and importing recent hands is not working neither.
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Re: Error updating DB after most recent update

Postby VCardKiller » Thu Jun 18, 2020 3:24 pm

Flag_Hippo wrote:So we can find investigate this please enable logging, reproduce this issue and send us your log files in a Support Ticket:

Guide: How to Create & Submit a PokerTracker4.log File

In the meantime you should be able to create a new database and import some of your most recent hands. While I don't recommend downgrading you can download PokerTracker v4.15.21 from here.


Hi, TY for the reply. I sent off a support ticket also and in the meantime reinstalled older version. Works no problem. Whenever I updated DB before after update I never had any issue so curious why it is happening for this update.

Hope to hear back from you soon!
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