Always get this popup

Questions and discussion about PokerTracker 4 for Windows

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Always get this popup

Postby junks » Sat May 19, 2018 9:36 pm

After Stop Getting Hands it says: Manual Import - Pokertracker has detected a large number of hand history...would you like to import them now?

If I click Yes, it imports 0 hands and repeats next time.
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Re: Always get this popup

Postby Flag_Hippo » Sun May 20, 2018 6:19 am

So we can see what's happening here please enable logging, reproduce this problem and then send your log file to us in a Support Ticket. You can access the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window and depending on your Windows settings it will be called 'PokerTracker4' or 'PokerTracker4.log'.
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Re: Always get this popup

Postby desperate dan » Mon May 21, 2018 5:25 am

I get exactly the same thing. It started happening after the latest update.
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Re: Always get this popup

Postby Flag_Hippo » Mon May 21, 2018 6:17 am

I don't see a ticket from the OP so if you can please report this to us as described above we can investigate that.
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