PT4 can't find Titan Poker :(

Questions and discussion about PokerTracker 4 for Windows

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PT4 can't find Titan Poker :(

Postby linuxer » Tue Apr 25, 2017 4:09 am

Hands are collected in history.Able to open it in a editor. But PT4 can't find it. Why? Why "enter" doesn't works, when opening forum with PT4? Arrows doesnt't work here too. :( Edit: Trying to import the table-history doesn't work, too. TP4 thinks, the history-folder is empty. :(
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Re: PT4 can't find Titan Poker :(

Postby Flag_Hippo » Tue Apr 25, 2017 8:09 am

Please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file and that will help us figure out what's going on here. You can access the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window - the file we need is the text file called 'PokerTracker4.log' that is in that folder.
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Re: PT4 can't find Titan Poker :(

Postby linuxer » Wed Apr 26, 2017 9:18 am

in /log i've a lot of log-files. Only the newest or all?
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Re: PT4 can't find Titan Poker :(

Postby linuxer » Wed Apr 26, 2017 10:40 am

The Problem is maybe, that Titan Poker isn't in the Poker Networklist.
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Re: PT4 can't find Titan Poker :(

Postby Flag_Hippo » Wed Apr 26, 2017 1:40 pm

linuxer wrote:The Problem is maybe, that Titan Poker isn't in the Poker Networklist.

That is not a problem as we do not list all of the individual iPoker skins.
linuxer wrote:in /log i've a lot of log-files. Only the newest or all?

Please do not go in the 'Logs' folder for this - just reproduce the problem and access the current log file using the 'File --> Show User Data Folder' menu option. The file we need is the text file called 'PokerTracker4.log' that is in that folder although depending on your Windows settings for displaying file extensions the log file just be called 'PokerTracker4' instead.
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Re: PT4 can't find Titan Poker :(

Postby linuxer » Thu Apr 27, 2017 9:39 am

I send all 3 logs in that folder (the newest) and got a support-ticket now. Problem: I can't see anything in that log-file having to s.th. with Titan Poker. It seems, that Titan Poker doesn't exist at my desktop in the opinion of PT4.
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Re: PT4 can't find Titan Poker :(

Postby Flag_Hippo » Thu Apr 27, 2017 3:20 pm

Thanks - we will get back to you via your support ticket.
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