Caught unhandled bla bla bla

Questions and discussion about PokerTracker 4 for Windows

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Caught unhandled bla bla bla

Postby xerces » Fri Dec 16, 2016 6:45 am

HiI was playing and suddenly this message appear and PT4 stop working. https://gyazo.com/ae5effaeea1f4fac8f398cb608677ac2
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Re: Caught unhandled bla bla bla

Postby Flag_Hippo » Fri Dec 16, 2016 8:18 am

Click "Configure -> Site & Import Options -> Preferences" and make sure the "Databases" boxes both have "Current Active Database" in them.
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Re: Caught unhandled bla bla bla

Postby xerces » Sat Dec 17, 2016 3:29 am

xerces
 
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Re: Caught unhandled bla bla bla

Postby WhiteRider » Sat Dec 17, 2016 6:08 am

That could mean that the PostgreSQL service was stopped. That's unusual, but security software can do that sometimes so if it happens again check our Firewall Guide.
If you continue to have the error please open a Support Ticket and report your problem so that we can check your logs and see what is going on.
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Re: Caught unhandled bla bla bla

Postby xerces » Tue Dec 20, 2016 9:53 pm

I check and everything is configured ok. How can I send you the log file? The problem has not resolved https://gyazo.com/3752fff1c9f30f907ab992c932e52ef1
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Re: Caught unhandled bla bla bla

Postby xerces » Tue Dec 20, 2016 11:42 pm

Im also having problem with Hud, there are lot of stats with "-" https://gyazo.com/c5f095304310db1a5b8bf60dccb78de0
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Re: Caught unhandled bla bla bla

Postby Flag_Hippo » Wed Dec 21, 2016 7:50 am

Please open a Support Ticket and report your problem so that we can check your "PokerTracker4.log" file see what is going on.
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