Error installing v4.14.20

Questions and discussion about PokerTracker 4 for Windows

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Error installing v4.14.20

Postby oysgun » Sat Oct 08, 2016 8:04 am

Hey,

I get this error message when I try to install v4.14.20:

Error opening file for writing:

C:\Program Files (x86)\PokerTracker4\PokerTrackerHud4.exe

Click abort to stop the installation,
Retry to try again, or
Ignore to skip this file.


Any idea what causes this issue?

Thanks!
oysgun
 
Posts: 24
Joined: Tue Jan 05, 2010 3:27 pm

Re: Error installing v4.14.20

Postby morny » Sat Oct 08, 2016 5:39 pm

This usually indicates that PT or another program has locked one of the files it is trying to update. First, make sure PT is closed. Then if you still get the error press ctrl+shift+esc and under processes look for PokerTracker the right click and choose end process and then it should work.

If it still is giving the error at this point another process might have locked it so the best way to unlock it is to reboot and it definitely should work then.
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Re: Error installing v4.14.20

Postby TedHawkins » Sat Oct 08, 2016 5:57 pm

I experienced a similar error:

Error opening file for writing:

C:\Program Files (x86)\PokerTracker4\PokerTrackerWeb4.exe

Click abort to stop the installation,
Retry to try again, or
Ignore to skip this file.

None of the suggestion above did work. After installation I am no longer able to see the community home page.
TedHawkins
 
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Joined: Sun Jul 01, 2012 9:27 am

Re: Error installing v4.14.20

Postby morny » Sat Oct 08, 2016 6:03 pm

Similar instructions should fix it:

Press ctrl+shift+esc and under processes look for PokerTrackerWeb4.exe under the processes tab. (sort alphabetically to find it quickly)

If it is not showing up rebooting and running the update again should resolve it. The issue is usually caused when the applications do not close properly. For example, your antivirus could be scanning and have a lock on the file or a problem was encountered preventing it closing correctly along with the other PT applications.
morny
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Re: Error installing v4.14.20

Postby oysgun » Sun Oct 09, 2016 4:41 am

This fixed my problem, morny!
Thanks alot!! :D
oysgun
 
Posts: 24
Joined: Tue Jan 05, 2010 3:27 pm

Re: Error installing v4.14.20

Postby morny » Sun Oct 09, 2016 11:23 am

Great!!
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