HUD wrong positioning

Questions and discussion about PokerTracker 4 for Windows

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HUD wrong positioning

Postby afteRReset » Fri Oct 07, 2016 11:07 pm

After installing 4.20 my hud appears in default places instead of where I put it before. Is there a way to restore from backup or something?
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Re: HUD wrong positioning

Postby sp00ky » Sat Oct 08, 2016 7:12 am

same problem
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Re: HUD wrong positioning

Postby morny » Sat Oct 08, 2016 5:33 pm

Just to confirm, is it forgetting the custom positioning for you each time or just once after upgrading and then it remembers. Other than these two reports i haven't seen other reports of this so it might be an isolated issue.

I am not sure if the logs will help in this case but it might give us some useful information in trying to track down the cause so if you can please open a Support Ticket and report your problem so that we can see what is going on.
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Re: HUD wrong positioning

Postby afteRReset » Sat Oct 08, 2016 8:48 pm

morny wrote:Just to confirm, is it forgetting the custom positioning for you each time or just once after upgrading and then it remembers. Other than these two reports i haven't seen other reports of this so it might be an isolated issue.

I am not sure if the logs will help in this case but it might give us some useful information in trying to track down the cause so if you can please open a Support Ticket and report your problem so that we can see what is going on.


I downgraded to previous version and all is fine. So i guess it's not once.
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Re: HUD wrong positioning

Postby pcoghlan110 » Sun Oct 09, 2016 3:15 am

Just upgraded and having same problem.
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Re: HUD wrong positioning

Postby morny » Sun Oct 09, 2016 11:22 am

Thanks guys, we have had other reports now. It is still only a handful, but I do not know at this point if it's isolated or not but were looking into it urgently and will update once we have more information.
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Re: HUD wrong positioning

Postby prata2008 » Sun Oct 09, 2016 2:14 pm

I have the same problem too. How can i downgrade back to previous version?
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Re: HUD wrong positioning

Postby morny » Sun Oct 09, 2016 7:32 pm

You can downgrade to v4.14.18 until we get a patch out to fix this.
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Re: HUD wrong positioning

Postby nherrego » Mon Oct 10, 2016 5:44 pm

/
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Re: HUD wrong positioning

Postby Flag_Hippo » Mon Oct 10, 2016 8:02 pm

Is this on PokerStars? PokerTracker 4 was not detecting the table theme correctly and a change was made to resolve that so as a result your HUD may think it's a different profile and will not have saved positions for it. To resolve that you will need to reposition the HUD and save the layout once for each table type/size you play.
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