Popup groups information disappears randomly

Questions and discussion about PokerTracker 4 for Windows

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Popup groups information disappears randomly

Postby gdarkov » Thu Oct 06, 2016 10:08 pm

Actually I made no change in my HUD, but today pop ups suddenly started not showing for about 50% of players. The pop up could have info for the same player on one table, but cannot on another.
I restarted PT, I restarted OS, did not help. What to do?
gdarkov
 
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Re: Popup groups information disappears randomly

Postby Flag_Hippo » Fri Oct 07, 2016 6:48 am

Please open a Support Ticket and report your problem so that we can check your log file.
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Re: Popup groups information disappears randomly

Postby gdarkov » Fri Oct 07, 2016 5:11 pm

today the problem continues to grow. Now all the hud shows me no info, the same in replayer, although in database I have thousands of hands. Restart did not help. It looks like HUD has no access to database anymore. How could it be possible?
Attachments
pt4.jpg
gdarkov
 
Posts: 48
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Re: Popup groups information disappears randomly

Postby morny » Sat Oct 08, 2016 2:19 pm

Have you sent the support ticket in. We need that information to be able to understand what the issue might be. If you have already sent it then someone should respond soon if they haven't already.
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Re: Popup groups information disappears randomly

Postby gdarkov » Sun Oct 09, 2016 9:51 pm

I re-indexed the database and the problem disappeared.
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Joined: Sun Aug 22, 2010 8:35 am


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