New update messed premium stats

Questions and discussion about PokerTracker 4 for Windows

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Re: New update messed premium stats

Postby PetChoveka » Fri Mar 04, 2016 2:47 pm

i did the delete thing and it worked for a moment, next time it wasnt working anymore
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Re: New update messed premium stats

Postby michev » Fri Mar 04, 2016 3:11 pm

It works all the time until you change any of the added HUDs.

Anyway it should be fixed with the available update...
PokerTracker 4.14.11 Release Notes - March 04, 2016 - "Premium Add-On HUDs: Fixed corruption of premium add-on HUDs introduced in v4.14.9. (See notes below for instructions)"
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Re: New update messed premium stats

Postby kraada » Fri Mar 04, 2016 4:08 pm

If anybody continues to have problems with 4.11.11 please let us know.
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Re: New update messed premium stats

Postby boss5747 » Fri Mar 04, 2016 9:12 pm

good afternoon! I have a problem not correctly displayed Coffee hud 2.1 program pokertracker 4.14.11
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Re: New update messed premium stats

Postby Flag_Hippo » Sat Mar 05, 2016 6:43 am

Please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this and then report it via our support system along with your PokerTracker4.log file so that we can see what is going on.
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Re: New update messed premium stats

Postby ZoidbergMD1 » Sat Mar 05, 2016 6:45 am

Where did the revolution of the network?
Spoiler: show
Image
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Re: New update messed premium stats

Postby Flag_Hippo » Sat Mar 05, 2016 6:53 am

Go to "Configure -> Sites & Import Options -> Revolution Gaming Network" and make sure "Hide Site From Lists" is not enabled.
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Re: New update messed premium stats

Postby ZoidbergMD1 » Sat Mar 05, 2016 7:07 am

Flag_Hippo wrote:Go to "Configure -> Sites & Import Options -> Revolution Gaming Network" and make sure "Hide Site From Lists" is not enabled.

No ^(
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Re: New update messed premium stats

Postby Flag_Hippo » Sat Mar 05, 2016 9:53 am

This change was made in PokerTracker v4.11.11 as Revolution isn't live anymore. FYI any old Revolution hands will still import via "Play Poker -> Get Hands From Disk".
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Re: New update messed premium stats

Postby WhiteRider » Sat Mar 05, 2016 2:21 pm

boss5747 wrote:good afternoon! I have a problem not correctly displayed Coffee hud 2.1 program pokertracker 4.14.11

Please follow these directions from the release notes:

IMPORTANT Premium Add-On HUD Instructions:

If your premium add-on HUD was corrupted in v4.14.9 or v4.14.10 then please follow these instructions which will re-download and install the premium add-on HUD so that it is no longer corrupted:
  1. Open PokerTracker and go to File -> Open User Data Folder
  2. Browse to the "Temp" folder
  3. Delete all files beginning with the letters "aof"
  4. Restart PokerTracker and your premium add-on's will re-download and install
(Please note that this will destroy any custom changes that you made to the HUD. Unfortunately there is no way to restore/preserve them if they became corrupted)
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