My PT4 isnt showing my stats and villians stats stay at 1

[AADYNASTY]

My PT4 isn't showing my stats and villians stats stay at 1 hand shown. I just had to redownload the software on my computer. Any1 know the fix to this 1?

Thanks

[Flag_Hippo]

What site(s) are you playing at? What gametype(s)? Without further information on where you play I cannot be more specific but check your Poker Site(s) are configured correctly with PokerTracker 4.

Site Configuration Guide

If you have any further trouble please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this and then report it via our support system with the log file. You can find that file by clicking "File --> Show User Data Folder" in the main PokerTracker 4 window - the file we need is the text file called PokerTracker4 that is in that folder.

[AADYNASTY]

got it now..thanks thanks