Connection Lost to Database: PT4 DB

Questions and discussion about PokerTracker 4 for Windows

Moderators: WhiteRider, kraada, Flag_Hippo, morny, Moderators

Connection Lost to Database: PT4 DB

Postby pdinillo » Sun Jul 12, 2015 8:05 am

Hello,

here is the message in red that i suddenly got when trying to import my hands yesterday :

Connection Lost to Database: PT4 DB

it happened all of the sudden during my session while i haven't changed a thing for the last weeks on my window 7.

i doesn't work, I can do to make it work again?, please let me know. (window 7).

Thanks
pdinillo
 
Posts: 2
Joined: Sun Jul 12, 2015 8:02 am

Re: Connection Lost to Database: PT4 DB

Postby Flag_Hippo » Sun Jul 12, 2015 8:15 am

If you're using any security software (such as antivirus, firewall), please make sure to follow the instructions given in the Security Software Configuration Guide to see if that resolves your problems. If the trouble persists then restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file. You can find that file by clicking "File --> Show User Data Folder" in the main PokerTracker 4 window - the file we need is the text file called PokerTracker4 that is in that folder.
Flag_Hippo
Moderator
 
Posts: 14350
Joined: Tue Jan 31, 2012 7:50 am

Re: Connection Lost to Database: PT4 DB

Postby pdinillo » Sun Jul 12, 2015 9:33 am

not work....

i have sen the log file to support

thank you
pdinillo
 
Posts: 2
Joined: Sun Jul 12, 2015 8:02 am


Return to PokerTracker 4

Who is online

Users browsing this forum: realGordonBombay, Sou33 and 31 guests

cron