cant open pt4

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cant open pt4

Postby nbpoker » Sat Jul 11, 2015 6:52 am

Finished my session, shut the computer, opened it the next day and couldnt open pt4, it says it cannot connect to database...
Basically what I did before shutting down pc is disk defrag and ccleaner registry clean.
Not sure what to do and why it happened all of the sudden :(
Attachments
pt6.png
pt2.png
pt.png
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Re: cant open pt4

Postby nbpoker » Sat Jul 11, 2015 6:57 am

...
Attachments
t5.png
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Re: cant open pt4

Postby Flag_Hippo » Sat Jul 11, 2015 7:34 am

Did you stop the PostgreSQL service (Start --> Programs --> PostgreSQL --> Stop Services) before starting the defrag and registry clean? Try rebooting your computer then go to "C:/Program Files/PostgreSQL/x.y/data" and if you see a "postmaster.pid" file there, delete it (not "postmaster.opts" which may be there too).

"x.y" is your PostgreSQL version so could be "8.4", "9.0", etc.

If you don't find a "PostgreSQL" at that location check these locations for it and do the same deleting I mention above:

C:\Program Files (x86)

C:\

If the postmaster.pid file is present and you were able to delete it reboot your computer once more and see if that resolves the problem.
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Re: cant open pt4

Postby nbpoker » Sat Jul 11, 2015 4:29 pm

Deleted postmaster.pid file in the directory, rebooted pc, but still have the same issue.

Regarding stoping service I didnt do anything and also I dont see the start/stop service in the directory

PLease see pictures attached
Attachments
3333.png
2222.png
2222.png (10.67 KiB) Viewed 1094 times
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Re: cant open pt4

Postby nbpoker » Sat Jul 11, 2015 4:32 pm

is there a way to troubleshoot this via teamviewer or skype?
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Re: cant open pt4

Postby nbpoker » Sat Jul 11, 2015 5:20 pm

I found start service here in pic attached and I get this message:
Attachments
777.png
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Re: cant open pt4

Postby nbpoker » Sat Jul 11, 2015 8:21 pm

got this in event viewer. What this supposed to mean
Attachments
1112.png
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Re: cant open pt4

Postby Flag_Hippo » Sun Jul 12, 2015 7:41 am

Thanks. It is possible that the defrag/registry clean has changed something so please attach your last few PostgreSQL log files to a support ticket with a link to this thread and we'll investigate this further for you. In addition to the PostgreSQL logs please also attach a copy of the postgresql.conf file from your last screenshot.
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Re: cant open pt4

Postby nbpoker » Mon Jul 13, 2015 9:42 pm

Guys, fixed the issue.
I had to delete the postgresql.conf file and rename the old backup one to " postgresql.conf"
Thank you
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Re: cant open pt4

Postby WhiteRider » Tue Jul 14, 2015 3:07 am

Great - thanks for letting us know.
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