PT4 MAC

Questions and discussion about PokerTracker 4 for Windows

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PT4 MAC

Postby PIERDOXE » Wed Mar 13, 2013 3:34 am

I HAVE INSTALLED VERSION FOR MAC BUT NOT PART GIVES ME ERROR ALLOWED.
I HAVE DONE WITH THE REPAIR DISK UTILITY AS SUGGESTED BUT CONTINUES TO GIVE ME THE ERROR MESSAGE
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Re: PT4 MAC

Postby ivaB1 » Wed Mar 13, 2013 4:31 am

Same here :/
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Re: PT4 MAC

Postby WhiteRider » Wed Mar 13, 2013 4:53 am

I'm not sure exactly what the cause of this is but we should have an answer for you before too long.
Did the repair disk utility complete successfully?
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Re: PT4 MAC

Postby ivaB1 » Wed Mar 13, 2013 4:59 am

WhiteRider wrote:I'm not sure exactly what the cause of this is but we should have an answer for you before too long.
Did the repair disk utility complete successfully?


Yep Disk utility repaired successfully.
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Re: PT4 MAC

Postby HeLord » Wed Mar 13, 2013 5:01 am

Hi,

same issue here. Yes, the repair disk utility completed successfully.
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Re: PT4 MAC

Postby illsabio » Wed Mar 13, 2013 5:17 am

I have same issue on my Imac but not on my macbook. I wonder if it has anything to do with third party programs running on my Imac like parallels Desktop (or Bootcamp) together with pokertracker 4 and postgres sql? My macbook has a clean install and that seems to give no issues at all.

Edit: The exact message i get is: Poker Tracker has detected a permission issue which prevents it from running. Please use Disk Utility to repair your Disk Permissions and run Poker Tracker again. If that fails please contact support for additional troubleshooting assistance.
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Re: PT4 MAC

Postby WhiteRider » Wed Mar 13, 2013 5:29 am

I'm told this may affect some systems and not others. Everyone with this error please restart PT4 with logging enabled (hold the alt/option key down while you launch it) and after you get the error attach the PokerTracker4.log file to a Support Ticket.
Thanks.

Tutorial: Reporting a problem
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Re: PT4 MAC

Postby ivaB1 » Wed Mar 13, 2013 5:43 am

WhiteRider wrote:I'm told this may affect some systems and not others. Everyone with this error please restart PT4 with logging enabled (hold the alt/option key down while you launch it) and after you get the error attach the PokerTracker4.log file to a Support Ticket.
Thanks.

Tutorial: Reporting a problem


Where to find log file?
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Re: PT4 MAC

Postby HeLord » Wed Mar 13, 2013 7:25 am

ivaB1 wrote:
WhiteRider wrote:I'm told this may affect some systems and not others. Everyone with this error please restart PT4 with logging enabled (hold the alt/option key down while you launch it) and after you get the error attach the PokerTracker4.log file to a Support Ticket.
Thanks.

Tutorial: Reporting a problem


Where to find log file?


It should be in Documents but I don't see it there.
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Re: PT4 MAC

Postby ivaB1 » Wed Mar 13, 2013 7:26 am

Yup spotlight can't find such file also
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