PT4 on Partypoker so slow

Questions and discussion about PokerTracker 4 for Windows

Moderators: WhiteRider, kraada, Flag_Hippo, morny, Moderators

PT4 on Partypoker so slow

Postby Barlin63 » Thu Dec 06, 2012 7:21 pm

The HUD on Partypoker is so slow and lags sometimes several hands. As I progress in the game sometimes the HUD disappears completely when the PP table window gets the focus and as soon as I press a button the HUD pops up again. On al other sites like WH, Europoker, Pokerstars, Everest etc the HUD is super fast and updates instantaneously. Is this a known problem and if known when will it be fixed.
Barlin63
 
Posts: 221
Joined: Sun Mar 25, 2012 5:44 pm

Re: PT4 on Partypoker so slow

Postby tarix » Fri Dec 07, 2012 2:58 am

Please make sure you are running the latest version v4.07.5 available on our download page.
tarix
Developer
 
Posts: 3760
Joined: Tue May 20, 2008 2:49 pm

Re: PT4 on Partypoker so slow

Postby Barlin63 » Fri Dec 07, 2012 9:13 am

of course I run the latest version v4.05.7 beta.
Any suggestions.
Barlin63
 
Posts: 221
Joined: Sun Mar 25, 2012 5:44 pm

Re: PT4 on Partypoker so slow

Postby kraada » Fri Dec 07, 2012 9:44 am

Please restart PT4 using the Logging Enabled link on your Start Menu and reproduce this problem. Then please send us the PokerTracker4.log file via a support ticket so that we can investigate this further for you. You can find this file by clicking File -> Open User Data Folder in the main PT4 window. The file we need is the text file called PokerTracker that's in the folder that appears.
kraada
Moderator
 
Posts: 54431
Joined: Wed Mar 05, 2008 2:32 am
Location: NY

Re: PT4 on Partypoker so slow

Postby Barlin63 » Mon Dec 10, 2012 12:10 pm

Done
Barlin63
 
Posts: 221
Joined: Sun Mar 25, 2012 5:44 pm

Re: PT4 on Partypoker so slow

Postby Tackleberry » Thu Dec 27, 2012 12:01 pm

I seem to have the same problem, running v4.05.9 beta. Any updates so far?
Tackleberry
 
Posts: 35
Joined: Sat Mar 01, 2008 3:47 pm

Re: PT4 on Partypoker so slow

Postby kraada » Thu Dec 27, 2012 12:48 pm

We have some changes coming in the next beta which may help you but in order to be certain what is going on in your case we would need to see your logs as well. Please send us your log files the same was as he was instructed above and we'll take a look to see if it's the same thing or not.
kraada
Moderator
 
Posts: 54431
Joined: Wed Mar 05, 2008 2:32 am
Location: NY

Re: PT4 on Partypoker so slow

Postby Tackleberry » Thu Dec 27, 2012 6:29 pm

Sent.
Tackleberry
 
Posts: 35
Joined: Sat Mar 01, 2008 3:47 pm

Re: PT4 on Partypoker so slow

Postby pasita » Thu Dec 27, 2012 8:09 pm

You can check any of my logs from any version of PT4 (and you know there are plenty of the logs:) ), it's the same.

When looking at the PP hand history folder, it often seems that the "modified" stamp in the file sometimes doesn't update when new hands are written. It can be half an hour old while still containing the hand from a minute ago. If PT4 relies on that stamp to detect a new hand, it's doomed to fail imo.

FWIW, the PP internal HHviewer does show the hands pretty much in synch with the update of the file (not timestamp) content.
pasita
 
Posts: 605
Joined: Tue May 06, 2008 4:05 pm


Return to PokerTracker 4

Who is online

Users browsing this forum: No registered users and 88 guests

cron
highfalutin