New update issues

Questions and discussion about PokerTracker 4 for Windows

Moderators: WhiteRider, kraada, Flag_Hippo, morny

Re: New update issues

Postby xkxk21 » Thu Nov 22, 2012 7:52 am

Graph and results for sng incorrect, shows profit 150x times more than in real. In Overview block on the top (left side from the graph) My C Net Won it shows correct sum, but at the bottom where is more detailed report, sums are wrong. If try to open Edit Tournament Results, PT4 just eat 100% CPU and stuck for 1 min. Rebuild cash, new DB and fresh import - doesnt helps. If export hh and open touney summary files, results are correct.

Where to download previous version?? there was no problems.
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Re: New update issues

Postby Demetroid » Thu Nov 22, 2012 8:44 am

Yeah, the whole stats screen just went completely crazy:

Image
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Re: New update issues

Postby WhiteRider » Thu Nov 22, 2012 8:59 am

WhiteRider wrote:We're aware of this issue but didn't want to hold up the beta to correct the graph. The development team are looking into it and I expect we'll have a fix pretty soon.
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Re: New update issues

Postby jynxy » Thu Nov 22, 2012 12:51 pm

Not trying to sound like a douche or anything but why on earth would you release a version of a results tracking and HUD software if you can't even track results properly?

I dono if this problem is just localized to FT tourneys or across the board
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Re: New update issues

Postby WhiteRider » Thu Nov 22, 2012 1:29 pm

The problem isn't related to tracking - it is only in the displayed results, and only occurs when the holdem filter is applied (which is automatic if you only have a holdem license). The data in your database is correct, it is just being displayed incorrectly in some reports/graphs.
We apologise for the inconvenience - I'm told an update will be released in the next day or so (probably Friday). At that point the data will display correctly again - no re-imports should be necessary.
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Re: New update issues

Postby jynxy » Thu Nov 22, 2012 7:56 pm

BETTER BE...............


nah im kidding. Running HEM tilts me so much that i rage posted ha. Keep up the good work guys
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Re: New update issues

Postby tarix » Fri Nov 23, 2012 3:56 am

We are working on a new beta to correct the issues with the tournament queries. In the meantime you can download the previous verion v4.05.5.
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Re: New update issues

Postby jynxy » Fri Nov 23, 2012 7:18 am

tarix wrote:We are working on a new beta to correct the issues with the tournament queries. In the meantime you can download the previous verion v4.05.5.


pointless because the previous version didn't work either
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Re: New update issues

Postby kraada » Fri Nov 23, 2012 10:47 am

The bug in these queries should be new I'm told - but either way we hope to have a new beta out later today to address this.
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Re: New update issues

Postby jynxy » Fri Nov 23, 2012 11:28 am

Yeah the bug is new for this version but there was a different bug in the previous version that screwed results too. Screwed either way but not to worry as you've said it should be fixed by tonight some time :)
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