Pokertracker wont work

[Swifteyyeuw]

Trying to get pokertracker to work, have it from a subscription from 2023, says that it's now runout unless I pay 69 dollars to renew it, can I still use the old version for stars/party/Ipoker/coin etc and do they work . It says I have version 4.18.5. Do I need to reinstill the last version?

Thanks, Swifteyy.

[Flag_Hippo]

You can continue to use PokerTracker v4.18.5 forever. However, to access newer versions and features, you'll need to renew your Support & Maintenance plan which can be done via your My Subscriptions page. Please note that CoinPoker launched a new client and format of hand histories in March 2026 so newer CoinPoker hands will not import into PokerTracker v4.18.5. If you renew your Support & Maintenance plan then you will be able to update to the latest version which is currently PokerTracker v4.19.1.

[NikolayK7]

"You can continue to use PokerTracker v4.18.5 forever. However, to access newer versions and features, you'll need to renew your Support & Maintenance plan which can be done via your My Subscriptions page. Please note that CoinPoker launched a new client and format of hand histories in March 2026 so newer CoinPoker hands will not import into PokerTracker v4.18.5. If you renew your Support & Maintenance plan then you will be able to update to the latest version which is currently PokerTracker v4.19.1."

It looks like I have PT$ v4.17.9 resgistered July 19, 2021. Im trying to send CoinPoker hand histories to PT4 and it doesnt work. Seems like it wont after they changed their format in March 2026 as mentioned? So in order for me to do imports, I dont need a hand converter, I just need to pay 69.99 USD/year for support and maintence? How do I go about opting into that? I dont see an option to sign up for that without rebuying PT4 for 99.99 USD.

Update: I redownloaded PT4 now its version 4.19.1, I tried to import hands and it says, " Error: Cache update failure due to an invalid custom stat. You will be unable to import until the stat is fixed or removed."

[Flag_Hippo]

"Update: I redownloaded PT4 now its version 4.19.1, I tried to import hands and it says, " Error: Cache update failure due to an invalid custom stat. You will be unable to import until the stat is fixed or removed."

So we can follow up with you on that please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue and then create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4. When that file has been saved attach your support bundle to a Support Ticket.