WPN ACR Import problem

[waltonjb]

I pinged someone pretty close to the ACR release schedule and devs, they said ACR made a change that was necessary and not a bug to fix and that PT4 needs to make the necessary changes to fix the import.

[Flag_Hippo]

A pre-release build that resolves this import issue can be downloaded and installed from here:

Download PokerTracker v4.18.7.3406 (Windows)

Download PokerTracker v4.18.7.3406 (macOS)

If you run into any problems while using this build please let us know via a support ticket here.

[waltonjb]

trying this now

[waltonjb]

appears to be working fine now

even picked up hands that had been erroring last night and imported them properly

[kmver]

Yep working.

[SteveAndrews67]

Does anyone know if this got resolved and what the fix is? Mine stopped working yesterday too.

[risk2win]

appears to be working fine now

even picked up hands that had been erroring last night and imported them properly

How did you do that? My handhistory folder from yesterday and today until I installed the new PT4 version is empty

[Flag_Hippo]

How did you do that? My handhistory folder from yesterday and today until I installed the new PT4 version is empty

The hand history files should have been archived to your 'Processed' folder:

C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Processed (Windows)

\Users\{Mac Login}\Documents\PokerTracker\Processed (macOS)

Guide: Processed Files

The hand history files by default are organised by site & date so you can import from the required folders into PokerTracker 4 using 'Play Poker -> Get Hands From Disk'. If you do not see the AppData folder in Windows File Explorer then please refer to this guide.