Do not remember password and do not have access to the email

Questions and discussion about PokerTracker 4 for Windows

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Do not remember password and do not have access to the email

Postby rifswan » Tue Oct 08, 2024 7:17 pm

Hello guys!

I want to reset my laptop and i do not remember my password. I do not have access to my old email either (windows remembers me in this computer)

Any idea?

Thanks!!!
rifswan
 
Posts: 12
Joined: Thu Jan 31, 2013 4:18 pm

Re: Do not remember password and do not have access to the e

Postby Flag_Hippo » Wed Oct 09, 2024 5:48 am

If you are signed in then click 'My Account' at the top of this page, then 'Edit Account' and you can change the email address. After updating the email address you can then sign out and request a password reset.
Flag_Hippo
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Re: Do not remember password and do not have access to the e

Postby rifswan » Thu Oct 10, 2024 9:06 pm

I have changed my email successfully but I do not see my registration key anywhere. Where can i find it?
rifswan
 
Posts: 12
Joined: Thu Jan 31, 2013 4:18 pm

Re: Do not remember password and do not have access to the e

Postby rifswan » Thu Oct 10, 2024 9:12 pm

It says I do not have an active subscription buy I have been using Poker tracker 4 for 11 years.

Could you please help?
rifswan
 
Posts: 12
Joined: Thu Jan 31, 2013 4:18 pm

Re: Do not remember password and do not have access to the e

Postby Flag_Hippo » Fri Oct 11, 2024 5:55 am

Please open a Support Ticket with all relevant details and we can follow up with you on that.
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