problems

Questions and discussion about PokerTracker 4 for Windows

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problems

Postby lolo260 » Thu Sep 12, 2024 6:19 pm

Several things
1- The software takes a long time to open. This doesn't seem normal to me.
2- The players' hands take forever to appear. This isn't normal.
3- The double click works very poorly. For quite a few years
Best regards
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Re: problems

Postby Flag_Hippo » Fri Sep 13, 2024 6:00 am

So we can see what's going on here please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue and then attach your support bundle to a Support Ticket where a technician can review your logs and follow up with you. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4:

Tutorial: Reporting A Problem
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Re: problems

Postby lolo260 » Sun Sep 15, 2024 8:33 am

I have several versions of postgre. Does this not harm the performance of pt4 or my PC?
How to delete previous versions?
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Re: problems

Postby Flag_Hippo » Sun Sep 15, 2024 2:01 pm

lolo260 wrote:I have several versions of postgre. Does this not harm the performance of pt4 or my PC?

That wouldn't normally have a significant impact.
lolo260 wrote:How to delete previous versions?

You can uninstall PostgreSQL versions that you are not using with PokerTracker 4 or any other programs:

Guide: Uninstall PostgreSQL on Windows

Guide: Uninstall PostgreSQL on macOS
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Re: problems

Postby lolo260 » Mon Sep 16, 2024 5:01 pm

Apparently PT4 works under version 12 of POSTGRE. I made a backup of the database and reinstalled with version 16 of Postgre. we'll see what that gives
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Re: problems

Postby lolo260 » Sun Sep 22, 2024 4:37 pm

hello I uninstalled all versions of posgre, I even recovered my database. I reinstalled posgre 12 and everything is fine the mucked cards appear quickly
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Re: problems

Postby Flag_Hippo » Mon Sep 23, 2024 4:56 am

Pleased to hear it and thanks for the update.
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Re: problems

Postby lolo260 » Sat Sep 28, 2024 9:47 pm

I have another problem that doesn't date from today.

when I double click on the HUD it does not change appearance. it is very difficult to get the switchover
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Re: problems

Postby Ventilatorrr » Sun Sep 29, 2024 6:09 am

Does it sometimes work, but not all the time? Note that you can also enable/disable session statistics by right-clicking on the HUD icon and toggling the 'Session Stats' option. It might be easier this way.
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Re: problems

Postby lolo260 » Sun Sep 29, 2024 12:04 pm

The problem is systematic. I noted your remark, I will try
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