Wrong + missing HUD details [PokerStars]

Questions and discussion about PokerTracker 4 for Windows

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Wrong + missing HUD details [PokerStars]

Postby wislakuk » Sun Jan 07, 2024 8:28 am

Hello everyone,

Ever since the last PT4 update, my HUD has been displaying wrong results, or simply not showing anything at all. Take a look at the below screenshots.

error1.png
Wrong HUD details + missing one player


error2.png
Missing details.


Is there any simple trick I can do to fix this error, or any troubleshooting method?

Thanks!
wislakuk
 
Posts: 3
Joined: Sat Feb 18, 2023 1:19 pm

Re: Wrong + missing HUD details [PokerStars]

Postby WhiteRider » Sun Jan 07, 2024 10:02 am

From your screenshots I think the most likely problem is that your hand histories are either not being saved anymore, or not being imported.

Please refer to the PokerStars Configuration Guide and double check that PokerStars is still configured to save hand histories, and that PT4 is configured to read from the correct folders.

If the problem continues please enable logging (Configure > Options) and restart PT4.
Reproduce the problem and take a new screenshot of your table. Create a Support Bundle and attach it to a Support Ticket along with your screenshot and the hand history file for the session so that we can see what is going on.
WhiteRider
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