: Unrecognized game type error

Questions and discussion about PokerTracker 4 for Windows

Moderators: WhiteRider, kraada, Flag_Hippo, morny, Moderators

Re: : Unrecognized game type error

Postby Sevigor » Tue Dec 12, 2023 3:31 pm

I saw the new version on the download page! thank you so much!!!
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Joined: Thu Apr 15, 2021 2:47 pm

Re: : Unrecognized game type error

Postby APerfect10 » Tue Dec 12, 2023 3:31 pm

PokerTracker v4.17.11 has been released with support for the PokerStars.IT hand history changes.

Best regards,

Site Admin
Posts: 4450
Joined: Sat Dec 08, 2007 6:03 pm

Re: : Unrecognized game type error

Postby Andreax » Tue Dec 12, 2023 4:21 pm

They have just released the 4.17.11 version, the problem is fixed.
Posts: 2
Joined: Tue Dec 12, 2023 8:28 am

Re: : Unrecognized game type error

Postby Banisher » Fri Dec 15, 2023 2:13 pm

Same problem 3 days
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Joined: Thu Feb 16, 2023 8:25 am

Re: : Unrecognized game type error

Postby Flag_Hippo » Sat Dec 16, 2023 7:17 am

Banisher wrote:Same problem 3 days

This issue was resolved with the release of PokerTracker v4.17.11 on Tuesday 12th December:

PokerTracker 4.17.11 Release Notes - December 12, 2023

Download PokerTracker 4

If you are having a problem importing PokerStars.IT hands into PokerTracker v4.17.11 then please check that everything is still setup correctly:

PokerStars Configuration Guide

otherwise turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce the issue by playing on a table for a few minutes and then attach your support bundle to a Support Ticket where a technician can review your logs. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.
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