HUD not working properly since a couple of days

Questions and discussion about PokerTracker 4 for Windows

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HUD not working properly since a couple of days

Postby erikvelthuis@msn.com » Sun Sep 17, 2023 10:04 am

Since a couple of days my HUD is not working properly. It now shows my lifetime statistics, the HUD flickers and it constantly shifts position.

What to do?
erikvelthuis@msn.com
 
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Re: HUD not working properly since a couple of days

Postby WhiteRider » Sun Sep 17, 2023 11:39 am

Please enable logging (Configure > Options) and restart PT4.
Play a few hands at a single table and take a screenshot of the table window. When you sit out create a Support Bundle and attach it to a Support Ticket with your screenshot and the hand history file from the session so that we can see what is going on.
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Re: HUD not working properly since a couple of days

Postby erikvelthuis@msn.com » Sun Sep 17, 2023 11:56 am

Enable logging was on already, but turned it off and for some reason my HUD works like it did before: not shifting position, not flickering, and not showing my lifetime statistics.
erikvelthuis@msn.com
 
Posts: 3
Joined: Sat Apr 05, 2014 3:25 pm

Re: HUD not working properly since a couple of days

Postby WhiteRider » Sun Sep 17, 2023 2:52 pm

Logging shouldn't affect the behaviour, but that's good to hear regardless!
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