PT4 auto import and manual import broken

Questions and discussion about PokerTracker 4 for Windows

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PT4 auto import and manual import broken

Postby CEVPUNT » Sun Mar 26, 2023 10:11 pm

Hi,

Since your latest update, I cant import hands anymore, this is highly annoying and problematic.
I checked the site settings and nothing has changed, please help me asap.
Attachments
pt4.png
CEVPUNT
 
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Re: PT4 auto import and manual import broken

Postby CEVPUNT » Sun Mar 26, 2023 10:14 pm

manual import says complete but it imported zero hands, still blank after refresh.
auto import while playing shows and remains at zero hands.

site is partypoker.fr // format is spin
CEVPUNT
 
Posts: 11
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Re: PT4 auto import and manual import broken

Postby CEVPUNT » Sun Mar 26, 2023 10:35 pm

Processed files folders are empty, hands history files are empty, what the heck is going on ? I highly relies on those data, this is a big problem !
CEVPUNT
 
Posts: 11
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Re: PT4 auto import and manual import broken

Postby Flag_Hippo » Mon Mar 27, 2023 5:31 am

So we can see what's going on here please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue and then attach your support bundle to a Support Ticket. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4. Thank you.
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Re: PT4 auto import and manual import broken

Postby CEVPUNT » Mon Mar 27, 2023 5:55 am

Flag_Hippo wrote:So we can see what's going on here please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue and then attach your support bundle to a Support Ticket. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4. Thank you.



thank you, i did that just now
CEVPUNT
 
Posts: 11
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