Hands not showing up due to time change

Questions and discussion about PokerTracker 4 for Windows

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Hands not showing up due to time change

Postby genarr0 » Sun Mar 26, 2023 4:59 am

Hello,
my hands dont show up after the time change to DST time. How do i fix that ?
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Re: Hands not showing up due to time change

Postby Flag_Hippo » Sun Mar 26, 2023 6:02 am

Please make sure you don't have any filters set that would prevent the hands from appearing otherwise please attach a screenshot of your entire PokerTracker 4 report window and attach that to a Support Ticket along with the sample of hands that were imported into PokerTracker 4.
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Re: Hands not showing up due to time change

Postby genarr0 » Sun Mar 26, 2023 6:57 am

hmm, after further look the hands seem to be there, but they are recorded wrong. The hands are shown correctly in the pt4 window, but not in the hand history and because of that there is a difference how the are shown in pt4. I am attaching a pic for proof. There is an hour difference between the two.
Attachments
Capture.PNG
genarr0
 
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Re: Hands not showing up due to time change

Postby krityo03 » Sun Mar 26, 2023 6:31 pm

hi

The poker tracker didn't saved my hands from 03.26 either.
If I set it to show yesterday's hands, it brings in the hands from the 25th.
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Re: Hands not showing up due to time change

Postby Flag_Hippo » Mon Mar 27, 2023 5:28 am

Please attach the original hand history files for these days to a Support Ticket. Thank you.
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