New PT4 update taking 40% cpu

Questions and discussion about PokerTracker 4 for Windows

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New PT4 update taking 40% cpu

Postby LatestHeadlines » Fri Mar 24, 2023 8:13 pm

It was fine before today's update (3/24/2023). Now PT4 is taking up around 40% of my cpu.
Is there a fix, or possibility to revert to the prior version before today's update?
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Re: New PT4 update taking 40% cpu

Postby Flag_Hippo » Sat Mar 25, 2023 5:03 am

So we can investigate that please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue you've described and then attach your support bundle to a Support Ticket. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4. After reporting the problem you can download PokerTracker v4.17.5 from here.
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Re: New PT4 update taking 40% cpu

Postby LatestHeadlines » Sat Mar 25, 2023 3:08 pm

Ok thanks I submitted a support ticket.
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Re: New PT4 update taking 40% cpu

Postby friidayy » Sat Mar 25, 2023 4:43 pm

i am having the same issue. v4.17.5 works better.
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Re: New PT4 update taking 40% cpu

Postby Lonegunman284 » Mon Mar 27, 2023 6:32 pm

Im getting really high cpu usage all of a sudden too. Laptop fan is running like crazy now.
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Re: New PT4 update taking 40% cpu

Postby Lonegunman284 » Tue Mar 28, 2023 6:20 am

Lonegunman284 wrote:Im getting really high cpu usage all of a sudden too. Laptop fan is running like crazy now.


I went back to PokerTracker v4.17.5 today and things seem much better. I'll try the update again once this is fixed.
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Re: New PT4 update taking 40% cpu

Postby fuzzball » Sat Apr 01, 2023 7:01 pm

Just wanted to chime in that Im having the same issue. With nothing else running except PokerStars, PT4 uses about 40% of CPU and keeps my fan running high.
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Re: New PT4 update taking 40% cpu

Postby WhiteRider » Sun Apr 02, 2023 3:08 am

This will be resolved in the next release. If anyone wants access to an alpha version with the fix, or to receive a notification when the fix is released, please open a Support Ticket.
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Re: New PT4 update taking 40% cpu

Postby Lonegunman284 » Wed Apr 12, 2023 4:13 am

I stalled the latest version last night and all seems good. However, on starting up this morning - the HUD display is constantly flashing whilst I play, makes it impossible to use. Please help.

EDIT - seems to have fixed itself. Problem first occurred in zoom games. I tried a normal cash game and it was fine and then went back to zoom and ok there too. Also sit n go was fine. Weird!
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Re: New PT4 update taking 40% cpu

Postby WhiteRider » Wed Apr 12, 2023 11:21 am

This is an intermittent issue which we believe we have now fixed, and there will be another release in the next day or two, subject to successful internal testing.
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