Questions and discussion about PokerTracker 4 for Windows
Moderators: WhiteRider, kraada, Flag_Hippo, morny, Moderators
by dryas » Tue Feb 28, 2023 1:33 pm
On the new Winamax site (a year old) the HUD does not work properly.
When ever the focus change from table to table the hud redisplay itself causing it to flicker
It is not playable as it draws attention on a flickering that actually hurts the eyes by its repetition
I'm playing on max with the latest poker tracker
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dryas
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by Flag_Hippo » Wed Mar 01, 2023 5:48 am
This was an issue in a previous version so if you are already using the latest release of PokerTracker 4 please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue you've described and then attach your support bundle to a
Support Ticket. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.
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Flag_Hippo
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by dryas » Thu Mar 02, 2023 4:43 pm
@Flag_Hippo
I'm using the latest i think (4.17.5)
What do I need to attach to the ticket ? log files ? where do i find them ? (i'm on mac)
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dryas
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by Flag_Hippo » Fri Mar 03, 2023 6:24 am
dryas wrote:What do I need to attach to the ticket ? log files ?
Your support bundle.
dryas wrote:where do i find them ? (i'm on mac)
You can save the support bundle wherever you want after selecting 'File -> Create Support Bundle' in PokerTracker 4.
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Flag_Hippo
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by dryas » Fri Mar 03, 2023 4:22 pm
Thank you
Support created hopefully nothing is missing
How shoul i know the ticket has beeen processed ?
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dryas
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by WhiteRider » Sat Mar 04, 2023 3:55 am
You will receive an email when you get a reply to your ticket, but you can also check
My Account > My Support Tickets to see your ticket at any time.
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WhiteRider
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by bcat691 » Thu Mar 16, 2023 9:56 am
@dryas hello, i've got exactly the same problem when i play more than 6 tables in same playground. Did you solved it with support ?
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bcat691
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by dryas » Mon Apr 03, 2023 1:04 pm
bcat691 wrote:@dryas hello, i've got exactly the same problem when i play more than 6 tables in same playground. Did you solved it with support ?
not yet unfortunalty
maybe you can open a support ticket so they have several tickets on the same issue ?
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dryas
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