On Winamax HUD flickering

Questions and discussion about PokerTracker 4 for Windows

Moderators: WhiteRider, kraada, Flag_Hippo, morny, Moderators

On Winamax HUD flickering

Postby dryas » Tue Feb 28, 2023 1:33 pm

On the new Winamax site (a year old) the HUD does not work properly.
When ever the focus change from table to table the hud redisplay itself causing it to flicker

It is not playable as it draws attention on a flickering that actually hurts the eyes by its repetition

I'm playing on max with the latest poker tracker
dryas
 
Posts: 43
Joined: Mon Sep 02, 2013 9:07 am

Re: On Winamax HUD flickering

Postby Flag_Hippo » Wed Mar 01, 2023 5:48 am

This was an issue in a previous version so if you are already using the latest release of PokerTracker 4 please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue you've described and then attach your support bundle to a Support Ticket. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.
Flag_Hippo
Moderator
 
Posts: 14440
Joined: Tue Jan 31, 2012 7:50 am

Re: On Winamax HUD flickering

Postby dryas » Thu Mar 02, 2023 4:43 pm

@Flag_Hippo

I'm using the latest i think (4.17.5)

What do I need to attach to the ticket ? log files ? where do i find them ? (i'm on mac)
dryas
 
Posts: 43
Joined: Mon Sep 02, 2013 9:07 am

Re: On Winamax HUD flickering

Postby Flag_Hippo » Fri Mar 03, 2023 6:24 am

dryas wrote:What do I need to attach to the ticket ? log files ?

Your support bundle.
dryas wrote:where do i find them ? (i'm on mac)

You can save the support bundle wherever you want after selecting 'File -> Create Support Bundle' in PokerTracker 4.
Flag_Hippo
Moderator
 
Posts: 14440
Joined: Tue Jan 31, 2012 7:50 am

Re: On Winamax HUD flickering

Postby dryas » Fri Mar 03, 2023 4:22 pm

Thank you

Support created hopefully nothing is missing

How shoul i know the ticket has beeen processed ?
dryas
 
Posts: 43
Joined: Mon Sep 02, 2013 9:07 am

Re: On Winamax HUD flickering

Postby WhiteRider » Sat Mar 04, 2023 3:55 am

You will receive an email when you get a reply to your ticket, but you can also check My Account > My Support Tickets to see your ticket at any time.
WhiteRider
Moderator
 
Posts: 53961
Joined: Sat Jan 19, 2008 7:06 pm
Location: UK

Re: On Winamax HUD flickering

Postby bcat691 » Thu Mar 16, 2023 9:56 am

@dryas hello, i've got exactly the same problem when i play more than 6 tables in same playground. Did you solved it with support ?
bcat691
 
Posts: 1
Joined: Mon Jul 14, 2014 7:07 am

Re: On Winamax HUD flickering

Postby dryas » Mon Apr 03, 2023 1:04 pm

bcat691 wrote:@dryas hello, i've got exactly the same problem when i play more than 6 tables in same playground. Did you solved it with support ?


not yet unfortunalty
maybe you can open a support ticket so they have several tickets on the same issue ?
dryas
 
Posts: 43
Joined: Mon Sep 02, 2013 9:07 am


Return to PokerTracker 4

Who is online

Users browsing this forum: Amazonbot and 42 guests

cron
highfalutin