PT4 cuando voy a abrirlo no se me abre (alreadyruning)

Questions and discussion about PokerTracker 4 for Windows

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PT4 cuando voy a abrirlo no se me abre (alreadyruning)

Postby Trambu_1 » Wed Jan 04, 2023 7:17 am

Buenas, Cuando descargo PT4 en mi portatil windows 10 se me instala PT4 y me pone que debe de instalarse postgresql le doy a siguiente y se me queda ahi y el simbolito de PT4 abajo. Lo he dejado un dia entero y no se me abre el pt4 nose porque. ¿Me podeis ayudar?
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Re: PT4 cuando voy a abrirlo no se me abre (alreadyruning)

Postby Trambu_1 » Wed Jan 04, 2023 8:35 am

Hello, When I download PT4 on my windows 10 laptop, PT4 is installed and it tells me that postgresql must be installed, I click next and it stays there and the PT4 symbol below. I've left it for a whole day and pt4 doesn't open, I don't know why. Can you help me?
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Re: PT4 cuando voy a abrirlo no se me abre (alreadyruning)

Postby Flag_Hippo » Wed Jan 04, 2023 1:54 pm

Please restart your computer and then uninsall PostgreSQL (the program where PokerTracker 4 stores your poker data) if it is listed. Next manually download and install PostgreSQL v12 from here and for the two password boxes use 'dbpass' (no quotes) which is what PokerTracker 4 uses by default. At the end of the install it will tell you if it installed successfully or not. If that PostgreSQL installs successfully try starting PokerTracker 4 again.
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Re: PT4 cuando voy a abrirlo no se me abre (alreadyruning)

Postby Trambu_1 » Thu Jan 05, 2023 7:34 am

I can not install it. i download the postgres v12 and whe i try to install not open. just see the screem with theelephant one second and closed. nothing else.
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Re: PT4 cuando voy a abrirlo no se me abre (alreadyruning)

Postby Flag_Hippo » Thu Jan 05, 2023 1:29 pm

Please open a Support Ticket where a technician can give you further assistance. Please also attach the following file to the ticket if you have it:

C:\Users\{Your Windows Username}\AppData\Local\Temp\install-postgresql.log

If you do not see the AppData folder in Windows File Explorer then refer to this guide.
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Re: PT4 cuando voy a abrirlo no se me abre (alreadyruning)

Postby Trambu_1 » Fri Jan 06, 2023 7:53 am

Ok i send them. thanks
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Re: PT4 cuando voy a abrirlo no se me abre (alreadyruning)

Postby Trambu_1 » Thu Jan 26, 2023 6:21 am

I try to install the sofware and its not possible. After try to solve the problem with someone tha give me digerents instrucctions i decided not install pt4 and order my money back. They send me an email to complete a survey and said will be process to give me my money. I still waiting for it and i send a diferents emails and nobody answered any news from them.
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Re: PT4 cuando voy a abrirlo no se me abre (alreadyruning)

Postby Flag_Hippo » Thu Jan 26, 2023 1:29 pm

Your ticket has now been replied to.
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