PT 4.17.5 imports Handhistory multiple Times

Questions and discussion about PokerTracker 4 for Windows

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PT 4.17.5 imports Handhistory multiple Times

Postby ZockerF0x » Sun Dec 11, 2022 9:44 am

Hi,

today i had the strange effect, that PT after stopping import and starting it again, he imports the same HH File a second time.

double_hands.jpg


I'm using PT 4.17.5 on Windows 10.
ZockerF0x
 
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Re: PT 4.17.5 imports Handhistory multiple Times

Postby WhiteRider » Sun Dec 11, 2022 12:49 pm

Without seeing the full report I can't be sure why you are seeing that, but it should not have imported the same hand twice because a hand with the same hand number and site will be rejected as a duplicate.

Please attach a screenshot of the full PT4 window to a Support Ticket so that we can see what might be happening.

You could also try resetting the report to defaults as I suspect that will remove the problem.
Right click > Configure Report, then click Restore to Default.
This will remove any stats that you have added to the report though, so if it is a heavily customised report you may want to just view a different report instead first to check whether the same issue occurs there.
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Re: PT 4.17.5 imports Handhistory multiple Times

Postby ZockerF0x » Sun Dec 11, 2022 1:10 pm

This is not a report.
It's just the Handdisplay when i double click on the Tournament.
ZockerF0x
 
Posts: 3
Joined: Sat Feb 03, 2018 7:17 am

Re: PT 4.17.5 imports Handhistory multiple Times

Postby WhiteRider » Sun Dec 11, 2022 3:03 pm

When you double click in the Overview report?
That is a report, so please follow my directions for that. I expect that resetting it will resolve the issue, but if not please send us the full screenshot so that we can see whether that shows what is causing it, and we can follow up via your support ticket if we need any more information.
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