Bet365 Cashout Pots

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Bet365 Cashout Pots

Postby Reg1974 » Mon Nov 28, 2022 10:46 am

Hello

Starting a few hours ago, hands where my opponents have used the cash out feature on the Bet365 cash tables are not importing into my database. I have only just noticed this, so I am assuming this is a recent development.

I don't know if this is just happening to me, or to other players as well. I suspect it is the latter but obviously cannot be sure.

Thank you.
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Re: Bet365 Cashout Pots

Postby Flag_Hippo » Mon Nov 28, 2022 12:17 pm

Can you please zip/compress this sample of hand histories from bet365 and attach them to a Support Ticket. Thank you.
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Re: Bet365 Cashout Pots

Postby Chris1234 » Fri Dec 02, 2022 4:37 am

I'm also experiencing this problem but think I have found the root of the issue. PT4 is only correctly importing Bet365 hands that involved a cashout if the player that elected to cashout ultimately goes on to lose the hand (it doesn't matter whether they are ahead or behind at the time the cashout occurs). If the player that chose to cashout wins the hand, PT4 is unable to import the hand hand history due to "Invalid rake in hand" and "No winner found in hand" errors.

Of 37 total hands in my database that involved a cashout, the person that cashed out lost the hand every time. I only noticed this issue during a session I played today, so will open a support ticket and attach the raw hand history files from that session (it follows the same trend with 2 cashout hands failing to import when the cashing out player won, and 1 hand successfully importing after the cashing out player lost).
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Re: Bet365 Cashout Pots

Postby Thinker145 » Wed Dec 07, 2022 7:08 am

Hey I am having the exact same issue, since I use the cash out feature all the time my database has been kind of useless in terms of keeping track of my win rate. Bet365 recently introduced this feature so I think some update might be needed on the part of PT4 to resolve the matter.
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Re: Bet365 Cashout Pots

Postby Flag_Hippo » Wed Dec 07, 2022 1:12 pm

This issue is related to the lack of rake in iPoker hand histories. We have been in discussion with iPoker about this and if you would like to be automatically notified when this is resolved then please open a Support Ticket.
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Re: Bet365 Cashout Pots

Postby slayer » Sat Feb 25, 2023 3:30 am

Flag_Hippo wrote:This issue is related to the lack of rake in iPoker hand histories. We have been in discussion with iPoker about this and if you would like to be automatically notified when this is resolved then please open a Support Ticket.


This issue is still occurring to me, any updates on a fix?

Thank you
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Re: Bet365 Cashout Pots

Postby Flag_Hippo » Sat Feb 25, 2023 6:17 am

iPoker still haven't added this information to their hand histories but if you open a Support Ticket we can notify you if anything changes.
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Re: Bet365 Cashout Pots

Postby Thinker145 » Mon Aug 28, 2023 7:53 am

I suppose at this point this problem is never going to be solved?
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Re: Bet365 Cashout Pots

Postby Flag_Hippo » Mon Aug 28, 2023 11:21 am

We have been told by iPoker that they will add rake to their hand histories in a future update and if they do that then that should allow us to properly import these hands but we do not have any timescale for when iPoker will make the change.
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