Error getting Hands

Questions and discussion about PokerTracker 4 for Windows

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Error getting Hands

Postby Elzorro2021 » Wed Nov 23, 2022 3:01 am

Hello, just install the new version of pt4, the problem is when I click on Get Hands while playing I have error , I tried to close pt4 but it freezes.

what can I do?

thnx
Elzorro2021
 
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Re: Error getting Hands

Postby Flag_Hippo » Wed Nov 23, 2022 6:18 am

Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue you've described and then attach your log file to a Support Ticket so we can see what's going on here and advise you accordingly:

C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Logs\PokerTracker4.log

To access the log file open File Explorer in Windows and enter the following in the address bar:

%localappdata%\PokerTracker 4\Logs

The file we need will be the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder. Also every time you close/restart PokerTracker 4 it will begin a new log so you'll want to save/send that PokerTracker4.log file before starting PokerTracker 4 again.
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