Flag_Hippo wrote:I sent you a personal message when I did that and the screenshot you provided does not help identify what's going on here or provide us with further information. So we can test this you will need to open a Support Ticket including all relevant information and the hand history files provided by your poker site. There are many different poker sites and tournaments with differing amounts of information available in the hand histories so we would need those to establish exactly what is available to PokerTracker 4 in your case and whether the tournament detection rules can be improved. If you happen to be playing on PokerStars then make sure you are saving PokerStars tournament summaries and importing them into PokerTracker 4 in addition to the hand histories.
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