888 snap tables no hud

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888 snap tables no hud

Postby Padman400 » Wed Nov 02, 2022 12:23 pm

888 updated last time I logged on to 888 and since then no hud on the snap tables. Imports hands but no hud showing since update. Anyone else having this problem.
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Re: 888 snap tables no hud

Postby Flag_Hippo » Wed Nov 02, 2022 1:52 pm

This issue is caused by 888 updating their poker client from 32-bit to 64-bit and this is a major change. It is our highest priority to release an update which includes SNAP support for this new 888 64-bit client however it may take a few days.
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Re: 888 snap tables no hud

Postby Caledonian12 » Wed Nov 02, 2022 2:54 pm

Thanks for working on this! I came to post about this exact issue. I appreciate your diligence!
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Re: 888 snap tables no hud

Postby Padman400 » Thu Nov 03, 2022 1:02 pm

Thanks for the quick reply
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Re: 888 snap tables no hud

Postby Anto731 » Thu Nov 03, 2022 10:25 pm

Came to ask the same thing.
Thanks for the prompt response.
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Re: 888 snap tables no hud

Postby Chris1234 » Tue Nov 15, 2022 2:47 pm

Has a PT4 update been released yet for this? I'm still using the 32-bit 888 client and don't want to update until my HUD will work with Snap tables on the new 64-bit version too.
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Re: 888 snap tables no hud

Postby Flag_Hippo » Wed Nov 16, 2022 4:20 am

An update for this hasn't been released yet but if you want to test a pre-release version with Snap support on the new 888 client then you can open a Support Ticket.
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Re: 888 snap tables no hud

Postby Chris1234 » Wed Nov 16, 2022 12:43 pm

Flag_Hippo wrote:An update for this hasn't been released yet but if you want to test a pre-release version with Snap support on the new 888 client then you can open a Support Ticket.

Thanks for that. I'm in no real hurry so will just wait until PT4 is good to go before updating the 888 client :)
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Re: 888 snap tables no hud

Postby msrx8ajr » Wed Dec 21, 2022 4:20 pm

hi guys, is this mean to be fixed now? I updated and my HUD not showing in SNAP. Thanks
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Re: 888 snap tables no hud

Postby Flag_Hippo » Thu Dec 22, 2022 6:35 am

This has been fixed so please update to PokerTracker v4.17.5 if you haven't already done so. If it's still not working turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce the issue by playing on a Snap table for a few minutes and then attach your support bundle to a Support Ticket. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.
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