Hand history/Data disappeared

Questions and discussion about PokerTracker 4 for Windows

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Hand history/Data disappeared

Postby tickettom » Sun Sep 25, 2022 3:28 pm

Hi there just pick poker tracker almost a week ago, played around with it.
It's awesome but ran into trouble with the hand history and the data they have disappeared from my account.
My hud is working, but no data, anybody got any ideas.

Thanks
tickettom
 
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Re: Hand history/Data disappeared

Postby Flag_Hippo » Mon Sep 26, 2022 4:56 am

If your HUD is working and updating then that data will be available to view in PokerTracker 4. Make sure you have selected the correct player for your reports, that you are in the correct section (cash and tournament data are separated) and that you don't have any filters or tags that would prevent that data from being displayed. If you need further assistance please attach a screenshot of your entire PokerTracker 4 report window to a Support Ticket along with a sample of the hands you have imported.
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