I'm having trouble with my PT4. I can't open it

Questions and discussion about PokerTracker 4 for Windows

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I'm having trouble with my PT4. I can't open it

Postby juzi » Tue Aug 16, 2022 10:54 pm

When I was setting up the HUD POP, a window popped up saying that the software was wrong.
After closing, every time you double click, the interface of PT4 will no longer appear, but it can be seen in the system process.

I was wondering if there was any way to get the HUD, the notes, the filters out in this case. So I don't have to spend time setting them up again after I reinstall the operating system.

I have done a PT4 override installation, but it doesn't work.
juzi
 
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Re: I'm having trouble with my PT4. I can't open it

Postby Flag_Hippo » Wed Aug 17, 2022 4:18 am

juzi wrote:When I was setting up the HUD POP, a window popped up saying that the software was wrong.

I am not aware an error that says "the software is wrong". Let us know the specific details of the error message in a Support Ticket along with your log file:

Guide: How to Create & Submit a PokerTracker4.log File
juzi wrote:I was wondering if there was any way to get the HUD, the notes, the filters out in this case. So I don't have to spend time setting them up again after I reinstall the operating system.

You can backup your poker data and settings - see this guide:

Guide: Backup & Restore
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